Gurpal C
Bought a table with next day delivery on Monday morning. Delivery didn't turn up until Thursday, sat at home waiting all day Tuesday and Wednesday for it. When I called to ask why the delivery hasn't come I got told that "it's with the delivery company so nothing to do with us". I then got given the delivery company phone number (instead of them chasing on my behalf) and got told they tried to deliver but no one was at home on Wednesday (no mention of what happened for the non-delivery on Tuesday). When I asked what time they supposedly came because I was at home all day waiting and I have cctv to prove they didn't come I got told they didn't note the time down and they don't leave any note in the door to say they tried to deliver. When I called the furniture company back to tell them this is what we have been told, and asked them why I have to do all the chasing when they have taken my money and they should ensure I get my delivery by the date their email stated (which was Tuesday), they told me it's unacceptable and that I should email the help address to complain. I emailed the help address and asked for some compensation (given this was now 72 hours after the order was placed) and they basically told me they refuse to give any compensation and all they could do is apologise for it not arriving on the Wednesday. I replied asking why it didn't arrive on Tuesday and they have ignored me totally. It is now Sunday, I have not received any email back to tell me why it wasn't delivered on Tuesday, I haven't had any apology, they are outright ignoring me. If you want a product delivered in a few days time then just go to any other company where the table is cheaper, do not buy off these cowboys who say you will get next day delivery so charge a higher price, then they take your money and deliver a few days later and refuse to take any responsibility. This is the definition of modern day theft and lack of courtesy let alone lack of taking responsibility. They are clearly only after your money, customer service means absolutely nothing to these cowboys! Avoid them!
7 years ago
Read Bluespot Furniture Reviews
Bluespot Furniture has a 4.4 average rating from 937 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial