Pre-delivery I had to make changes and staff v. helpful and patient. May I suggest three things:- 1. You make it clear that delivery person will not carry articles into premises so need to ensure client does not have back issues etc, as in my case. 2. My husband found it easy to assemble but said it would still have been useful to have instructions "Ikea style" - like where washers go etc. If I had had to assemble it may still be in bits on the floor... I appreciate it is simple and second nature to you but some clients may not be DIY friendly. Point 3. The delivery chap said he should have left the big wooden crate it came on but "very kindly took it away for me". I would have been extremely annoyed if he had left it - and I doubt I would be alone with this sentiment. May I suggest this is sorted with your delivery company. Thank you for my desk- love it!