I had a delivery booked for a particular day, which I waited in all day for. It didnt turn up and I was told the following day that the driver had run out of time (TNT). The next day delivery was apparently attempted in the morning however a note was not left by the driver (this is apparently normal!!). The next day, again no delivery turned up and when I called the office I was told delivery had been attempted and failed at a time when I was in. As kit out your office seemed unable to use a competent courier firm, I felt the only option was to cancel my order and get a desk elsewhere. When I suggested this to the office staff who was dealing with the delivery problems, the option to cancel my order seemed almost welcomed (to get rid of the problem) rather than attempting to despatch my order with anothe courier company for example. Very disappointed in the service. I have since ordered a similar desk elsewhere and the experience has been completely different and positive.