We ordered the desk we wanted and delivery was arranged for Friday at anytime. I turned down a mornings work & waited in - the delivery didn't turn up. I emailed to find out why to be told, 'they were not sure and it would be re-delivered Monday'. (Thats 2 days I've had to wait in and not be able to work). As promised, it got delvered on the Monday with the same delivery driver stating, he couldn't get his lorry down our road because his lorry was too big & there were too many cars in the way. Had someone of rung me, I would of driven the 100 yards down to the end of our road & collected the desk from the back of the lorry. It arrived in several boxes as it was quite heavy, some of which were partially wet. I unpacked the desk & started to build the base, only to find some of the special screws were missing. I emailed Chloe at Kit Out My Office, and was told they would be sent out in the post. Its now Thursday and there is no sign of the screws. I've emailed again and asked about the missing screws, and been told they must of gone missing in the post and they would be sent again. My husband is trying to run his business, do quotes, look at drawings, work out prices and is now struggling because he has no desk to work on. His other desk got dismantled on Friday last week, because we thought we would have the new one up and working. All in all, what we can see of the desk so far, it looks of good sturdy quality. As for missing screws & many emails... really frustrating, as its now affecting our business & our customers. Things like number of screws etc. should be checked before its sent out. We have had the desk in pieces dotted about our house now for 5 days as of tomorrow, waiting for the screws. £250 payed out but its no bloody good if we can't put it together! If this was for just the kids to do homework, it wouldn't be a problem, but it's not, it's to run our family business & its needed every night.