After not receiving my order during the shipping period chosen and hearing nothing from them, I called to enquire about the order, and they promised they would compensate for the delay - they didn't and I should have cancelled then. After receving the order I found the furniture to be extremely heavy, kerbside delivered and had no assembly instructions whatsoever, so I returned it. Collection was an even worse experience, with drivers refusing collection or being annoyed about picking the massive thing up. On top of everything my refund was incomplete as I got a whopping £55 return charge I never agreed to. Beware