I came on here to tell people how terrible this company is but it seems they already knew and the rating reflects that. If you would like to waste months of your life on the phone to Virgin and listen to 74525938 people telling you different things EACH time, please do join Virgin Media! Alternatively, please stay away! I would prefer to live on an island with no internet for the rest of my life than have to ever deal with them again! More than 2 months ago I started the process for changing the account holder on my account. 2 months and 8745920137 calls later, I have finally cancelled my account with them and I couldn't be happier. I could go into the whole story but they have wasted enough of my time. Stay away people if you value your time and mental health!!