Virgin Media Reviews

1.2 Rating 1,886 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 1,886 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 27th May 2023
Aaditya A
Virgin Media 1 star review on 19th April 2023
Agata
Virgin Media 1 star review on 19th January 2023
Anonymous
Virgin Media 1 star review on 8th January 2023
Ray
Virgin Media 1 star review on 8th January 2023
Ray
Virgin Media 1 star review on 8th January 2023
Ray
Virgin Media 1 star review on 8th January 2023
Ray
23
Anonymous
Anonymous  // 01/01/2019
Virgin media is worsts service in uk because customers service are worsts and without finishing contract they increase your price and they always pressure to virgin media customers so please don’t buy any vergine media broadband Internet or any service choose other services but not virgin media it’s worst
Helpful Report
Posted 2 days ago
Sadly got this Virgin Media service after a plea from Virgin Media to renew or restart our contract - after they were found to allow wrong doing by private investigators who were hired by intelligence agencies from across ‘five eyes’ & internationally a multination security and intelligence forums including Europol and Interpol. They tapped into my mobile, landline phone & (then dialup and now broadband) internet since 1994 (when I was doing GCSE), from 1995-1997, 2005 to present moment during which the intelligence set up gathered intelligence and key data about tripartite Bilderberg secret circle (but separated from Bilderberg upon Churchill’s sage advisement in 1957 to operate secretly underground - nascent under Greada Treaty) Organisation, ORB and OSSS. The intelligence set up was to learn more about our mechanism, our processes, our funding (900 quadrillion in shadow banking streams & 56 Quadrillion in open visible - invisible closed banking streams, and 930 Trillion in open banking visible ledger work carried out in Harrovia - London by the Companions Group (nascent group), by Kohen Grunschild Group in Washington DC and Cavelli & Ginora group in Rome. We are 7.83 billion strong membership worldwide who are both visible recorded census members and non-recorded non census free living status members. So the experience with Virgin Media has been terrible to say the least, an engineer came and set up the whole WiFi under poor security set up / called WPA 2 - so weak security that it can used as Internet cafe open domain - all to use. When asked the engineer just mentioned this is the level we use at Virgin Media. Then we had series of illegal hacks since 2005 into our mobiles and computer all connected to WiFi using which we moved visible level organisation ledgers, which was shared worldwide across Bilderberg , ECB, World Bank, Europol, Interpol, UN and across World Economic Forum etc. Our political ledgers made it to Modi, G7, Buckingham Palace,,10 Downing St, and Quad etc. The internet is intermittent, and it sets up a false internet channel when our channel is blocked - it’s called VMGuest - actively used by private intelligence agents reporting into multi-nation intelligence, security and policing forums. This is happening on private cellular phone and on WiFi run devices at home since 1997 till date, even when I was in Sweden, Thailand, Japan, USA, India, South America, Australia, Africa, Korea etc and 162 countries I have visited. Don’t know whether my family can trust Virgin Media again, this is terrible. Please investigate fully
Virgin Media 1 star review on 27th May 2023
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Posted 2 days ago
Service itself was very patchy - frequent drop outs, outages and slow network problems. Attempted to cancel my service at the end of my contract. No way to do this on the website, you have to call up. Did this, but was told I'd failed security, no way to try again, just have to wait until they've sent a letter with a new password. I wait several weeks, no letter arrives. I call again, am told that this shouldn't have happened, that I was misinformed on my first call, and that a manager would listen back to the first call and if it was found that I'd been misinformed originally they would set contract notice to start from that date. No further update, so two weeks later I call back. No one has checked original call, new customer service person was rude and unhelpful, so I asked to speak to a manager. Was told none was available, so someone would call me back. No one ever called me back. Had to call back a week later, still no further information, no one had checked the original call, still no managers available to speak to. Just the worst kind of company, poor product and poor service. Avoid at all costs.
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Posted 2 days ago
They're just aweful, had a new router installed.. even ethernet cable connection disconnects for a second every 5 minutes which just means I can't start doing anything because I know I'll DC, they claim to have superfast speeds but what use is that when it can't stay on. You can call them and they will 'monitor' it for the next 5 hours and then proceed to do f*ck all.. we're 100% changing from your trash dogsh*t broadband. USELESS
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Posted 3 days ago
I concur with the many complaints about customer services - incompetent, dysfunctional, vindictive. When I tried to cancel, due to a move, they kept delaying and avoiding confirmation of the cancellation, moved through various departments, had me explain the situation all over again, repeatedly trying to find out where I was moving to whilst ignoring everything I told them (eg that I was selling a house, not moving, and did not need a replacement service) - basically high pressure selling by incompetents - they acted as I'd imagine loan sharks would. Looking at various review sites, this is clearly a massive problem - what are the bosses thinking, allowing this to go on?
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Posted 4 days ago
The customer service is very poor its a langue barrier i do not understand them half of the time i have been with this company for like over 25 years i have seen them go down hill plus its to expensive i am looking to move over to another company every-time you have to ask for discount if you forget your bill would be like £75 just for phone line and internet other company are offering cheaper and better service who can afford that my wifi do not work that great it comes n goes i had to buy a fire stick for me to watch my shows now my daughter cannot received wifi in her room so what am i paying wifi for everything is poor my friend has bt never had any problems that im going through she has perfect service virgin media needs to sort it out other wise they will lose a lot of there customers when they put price up no email or letter the lady told me we do not have to send out no information it will be on your bill i though it was a bit rude I'm
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Posted 4 days ago
I have TRIED to cancel my services with them, instead of this someone of their employees have stolen my identity and started acting on my behalf.... THIS IS A HUGE SCAM AND EVERYONE NEEDS TO AVOID IT, YOUR DATA IS NOT PROTECTED. Now i am dealing with solicitors, police, digital polive etc etc... just stay away from this....
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Posted 5 days ago
SCAM SCAM SCAM, someone within this company has stolen my brother identity and acted on their behalf, STAY AWAY FROM THIS.
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Posted 5 days ago
So I tried to come out of our #VirginMedia broadband service we have had for 4-5 years. In 2021 we were sent a 'free' stream box which in 2022 Virgin Media tried to charge us for having the Stream service so I called and told them to remove it and readjust the monthly fee back to where it was. Of course the standard broadband price had gone up for Broadband so it was still £4 per month more expensive. Virgin Media put prices up this year another £7 per month (£10 in a year) meaning we have had to look around for a cheaper alternative. I tried to cancel my service and was told in the call in 2022 I had 'agreed' to another contract verbally and now it will be £288 to exit this 'contract'. We are not even paying back towards the cost of the router so where on earth has the £288 come from? So I am now going to ensure everyone I know and meet never choose Virgin Media for their broadband service. Starting with my Mum who spends £55 per month who will be switching next month.
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Posted 6 days ago
DO NOT USE VIRGIN MEDIA - THEY ARE RUTHLESS I was with Virgin Media for just shy of 10 years for broadband only. I moved house in October 2022, and despite all the calls I made, and all the emails I sent to disputes, they still maintained that I hadn't cancelled. This arduous dispute continues on to this day. The first amount was for £125 in Feb 2023, which I just paid thinking this was the final payment just to get them off my back. How stupid I was. Approximately 3 days later I received another bill for £30.30. I told the debt companies straight away that I wasn't paying it. I hadn't lived at that address for 4 months at that point. Eight months later and I've been contacted by at least 3 debt companies for £30.30!! One will close down my account and Virgin sends it to another, and so the cycle continues. I would call Virgin to cancel and they told me to email disputes, so I emailed disputes and they told me I had to call. I spoke to at LEAST 13 members of staff and none of them cancelled for me. I would email disputes and they would basically ignore whatever I said, deny that I had cancelled and tell me to call up. When on the phone waiting to speak to Billing, the call would ALWAYS be dropped. I have wasted hours and hours of my life on this. I've just had ANOTHER call today 22/05/23 from the first debt company, still asking for £30.30. It's absolutely disgusting how this company treats you when you try to leave. Stop asking me for money that I don't owe!!!!!!!!!!!! You're not getting one more penny from me you bullies!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Posted 6 days ago
United Utilities cut through a cable in 2016 denied it since then i have been on a temp cable linked to next door after loads a phone calls to virgin assement visits one Engineer told me all you need is a repull as your cable route is already there phoned again today now 2023 told todaythey need council permission which would take time blah blah my tv hd is rubbish keeps breaking up my phone is not useable when it rains been with this company well over 20 years the advisors i spoke Today were poor GOOD BYE VIRGIN NOT GO WITH THIS COMPANY PLEASE !!!
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Posted 1 week ago
Moving house and person moving into our house told them this not us! They have cut us off after taking a month’s money and now told us it will take 48 hours to reconnect we have no tv, internet or phone absolutely disgusting and not even sorry
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Posted 2 weeks ago
Hands down the worst customer service I have every experienced.
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Posted 2 weeks ago
We cancelled our TV , Broadband as we moved house for a year and can not get Virgin here. We phonedand wrote to company and have done this 3-4 times. Virgin agree we cancelled but keep charging monthly meanwhile we cancelled standing order after informing Virgin 6 weeks after cancelling We are at our wits end now.There is no way to cancel or get this company to do as they agree to do on phone.Even contacted company to return their equipment.Copies provided many times to Virgin.
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Posted 2 weeks ago
Absolutely awful service. We rebooted the router three times a day to reconnect the wifi. Eventually, an engineer came out and installed a new router - now nothing works at all. We have tried on three occasions to contact Virgin, and they hang up after 20 minutes each time. If you run a business, please, DO NOT USE VIRGIN MEDIA
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Posted 2 weeks ago
This is the worst company you can ever use in your life. Trust me do not use their services otherwise you will be without services. Their customer service is as rubbish as the company itself. My phone number has stopped working and it has been. going on like this for a week. Every time the customer service offers a solution, to turn out to be another disaster. I highly disencourage you not to purchase any of Vrigin service. The worst ever in the UK and maybe the whole world.
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Posted 2 weeks ago
Wanted to check the fibre / wifi status of the new place I'm moving into. I was HASSLED on the phone for days to sign up for home services, but I repeatedly declined saying it was too early and I wasn't even moving in yet. Granted, the deal was good so I said I was interested, but would call back later, and OF COURSE the deal was only for that day. VM told me to sign up and they would send my kit out, but I said I didn't even live there yet. No problem apparently - VM said I could pre-order my home services kit for delivery to my current address, and then just take it with me to the new place (account address) and activate the day I move in. GREAT. Come the day of delivery - I'm tracking the delivery (YODEL yikes) and of course, I notice that it's going to the new place which is empty. Tried to redirect the package, no answer, no option to redirect or rearrange it for another day. The expensive equipment was "delivered", Yodel can't confirm the address they delivered it to and all they can confirm is that it was left in a foyer. I was told to check with family - not sure which family as nobody lives there? And now it's left in a foyer with 6 other apartments. The "delivery" has kicked off Virgin Media to begin charging me for receiving and starting service and on their system they have the status as delivered to the correct (current) address which is completely different to the address where Yodel delivered. Both companies blaming the other. I've spent 5 days constantly on the phone going through to different departments and they often disconnect the call - I've told the story 15 times and my account notes are never updated. Shocking and still no resolution.
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Posted 3 weeks ago
Worst service from virgin that I have ever received 😡: Only trying to get a new contract with them and have had misinformation and failed promise after failed promise. I have made a complaint and they refuse to contact me and are now in breach of their own complaints process. Virgin Media I have asked now for a SAR and they are failing to provide that also. This is honestly the worst service I have ever experienced in my life and I am shocked that such a reputable company is happy providing this level of service to new customers. Anybody thinking of taking out a new contract with them THINK AGAIN!
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Posted 1 month ago
Legalised theft. These people will take your money.,not inform you of end of contract, double your bill and then charge you again to leave them. I will never give Virgin company another penny and will advise anyone else to avoid.
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Posted 1 month ago
Would put minus if I could have been with them many years without a problem recommend them to everyone then I moved house the engineer who came out to install at the new address drilled through a a electric cable in my house virgin sorted it out replaced the wire and plasters the wall back up and painted it wasn’t to a great standard but it would do but I had 3 days off work for them to sort this out I lost £390 out of my wages due to it and when I asked for compensation they refuse said they don’t offer compensation for me missing work so they destroy my home and cost me £390 after i have been paying them £74 a month for last 4 years it’s an absolute joke they will not receive another penny from me and when I take them to small claims court it’s gonna cost them a lot more than the £390 I lost out on aswell as me as a customer there customer service is way below par now I’m off to sky
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Posted 1 month ago
Virgin Media is rated 1.2 based on 1,886 reviews