Virgin Media Reviews

1.2 Rating 1,821 Reviews
3 %
of reviewers recommend Virgin Media
Based on 1,821 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
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Have they any plans to move to UK- based call centres? I am trying to get Virgin broadband & TV when we move house as it is already installed . Have spent half an hour on line with a young lady who, whilst trying to be helpful had great trouble making herself understood . Not her fault, I am sure I could not communicate in her language but it made the whole process very stressful and I am still not sure what is happening to my application!
Asked by Perry (5 months ago)