Virgin Media Reviews

1.16 Rating 1,487 Reviews
3 %
of reviewers recommend Virgin Media
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.16 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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How do I contact Virgin Media?
(2 years ago)
You can contact Virgin Media by Email, Telephone and Live Chat.
(2 years ago)
71.54%
Industry Average
Been with Virgin Media now for nearly 3 years brilliant service and tv go is great, never had a problem with the internet speed unlike sky was on the phone to them very often. can’t praise virgin enough and there prices seem fair to me. To be fair when I’ve had to phone customer services I never had a problem.
- Alan mills
They have given us absolutely the best service we could ask for, given the price I am able to pay.
- Stan Snowball
I am really over the moon with a lady I spoke to the other day named Vicky if I was an employer I would give her a job myself she was absoultely fantastic I have to speak as I find she was the nicest agent I ever a spoke to, I would not give her 100% I would give her a million percent she was so good at her job explained everything perfectly abosuletly legendary customer service the best i have ever had , its all worth while being a Virgin Media customer when I can speak to people like that
- Chris Hutchinson