Virgin Media Reviews

1.16 Rating 1,487 Reviews
3 %
of reviewers recommend Virgin Media
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.16 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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How quickly does Virgin Media resolve customer queries?
(2 years ago)
Greater than 55% of reviewers feedback is Virgin Media takes over a week to resolve customer queries.
(2 years ago)
71.54%
Industry Average
being with Virgin home broadband and tv for more than 2 years now. I am happy with the service provided by Virgin.
- Rahman
great service
- amy banks
We live in West Yorkshire and obtained good service from Virgin Media on TV, Broadband, land line and mobile phone for 15+ years.
- TDZ