Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,397 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They won't even let you leave without causing issues. THE WORST CUSTOMER SERVICE EVER. Either Interminable waiting on a phone to speak to someone who can't or doesn't wan to help or Artificial Idiot based chat system to try to get to a human who also can't or doesn't want to help. You have been warned don't look at those cheap intro prices for Virgin you know you will regret it..!”

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Posted 5 hours ago

“Virgin Media's service is bordering upon fraudulent. For 78 days I was without a broadband service and no TV package. They actually tried to increase my contract charges on day 79 even though I had no service! I got no refund for my TV package and only got 30% refund on my broadband subscription. They truly are the worst rip-off company in the UK”

Helpful Report

Posted 1 day ago

“Bad unhelpful support staff and even more terrible post cancellations service where they can’t provide updates or even provide a reasonable explanation for to no show appointments”

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Posted 4 days ago

“The withdrawal has been processed”

Virgin Media 1 star review on 16th October 2025

Helpful Report

Posted 4 days ago

“If I could gove minus I would. I am with this joke of a provider since July this year, and haven't had a single week without problems. I complained numerous times and asked them to come over and check the equipment if they think there is no problem. I never even got a reply. Their broadband service and customer service are laughable. STAY AWAY FROM THEM!!!!!”

Helpful Report

Posted 6 days ago

“Extremely horrible customer service received from DIN from Philippines, Chetan and Francis from india. Just wanted to pay my bill and refused to speak with me under the excuse of Data protection whereas I confirmed Account number,full address and contact number.”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 2 weeks ago

“The worst customer service ever experienced. Over an hour in a chat, simply to cancel. Gone through several 'teams', some of which sent me back to the previous team!”

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Posted 3 weeks ago

“Soulless money grabbers when leaving for there price hike they stitch you up with expensive out of contract prices even when pre warning them.id be leaving they still forced extra time for services I didnt want pr wasn't going to use as I switched never using them again thats for sure”

Helpful Report

Posted 4 weeks ago

“An absolute masterclass in poor customer service. I have had FIVE ISSUES with them since switching from my housemates name into my own. The latest has left us without WiFi for 12 days. Customer service processes are incompetent and say they’ve fixed the issue each time but don’t AVOID AVOID AVOID”

Helpful Report

Posted 1 month ago

“Waiting several weeks for an internet install into my property. Telephone customer service is designed to make you go insane as the robot sends you round in circles and can not understand your request. When you do get through, the Indian person on the other end is always rude, and they never let you escalate to a manager. They ask why constantly, the put you on hold for ~10-30 minutes, then either hang up on you, or take you off hold, hoping you hang up on them, which I don't, then they hang up on you after ~10 minutes of silence from their end. Gautam was the last person I spoke to from India who applied this tactic just now. When I signed up for Virgin, I was promised a 2 week install by Robert Gray on 14th August. I even had an engineer visit 2 weeks ago, only to find the road cabling hadn't been completed. I receive a text from Virgin yesterday to say the cable has been installed up the property, and when I called today, they say this hasn't been complete,even though it has been as I witnessed it happening. No one at Virgin can take control of this utter chaos. Totally unprofessional and a waste of time. Virgin Media,more like Rubbish Media... actually non existent media and poor poor poor service. AVOID.”

Helpful Report

Posted 1 month ago

“They charge the most among others, but the connection is one of the worst, the outages happen too often. I don't have Internet for WEEKS and I'm paying over 70 pounds for it. There is no support. There are no notifications. They don't care at all. This is the worst broadband in the world. If you can, please, omit it. Try anything else. Literally, no broadband at all = having Virgin Media.”

Helpful Report

Posted 1 month ago

“Constant outages, breathtakingly incompetent billing department, and they may damage your credit score as well. Virgin Media sent me an unexplained bill for £9 several months after my service was switched to a competitor. I was on holiday when it arrived (in August), and I'd obviously stopped the direct debit as the account was closed. They issued a credit default notice to the credit agencies - even though I paid the unexplained bill as soon as I was back from holiday - and it's damaged my credit forever. They now admit that the bill was probably issued in error and that I'm due a refund for it, but the damage to my credit is done. And they say there is nothing they themselves can do to get the credit agenices to correct it.”

Helpful Report

Posted 1 month ago

“UNIQUE RECOVERY FIRM: The Professionals Who Changed My Story”

Helpful Report

Posted 1 month ago

“Pathetic service..... Customer service is Indian base and just a waste of time. For a simple inquiry, I have given the same information to multiple agents several times, and they are saying the same thing: that your issue will be resolved in 2 or 3 working days. When we made a follow-up, another agent picked up the call and asked for the same information that I had given previously. It's been more than 2 months, and I am still stuck where I was previously. Totally a waste of time. I suggest everyone avoid Virgin Media. I am also going to terminate my services with Virgin Media.”

Helpful Report

Posted 1 month ago

“I have been a Virgin Media customer since November 2024, and the experience has been an absolute nightmare from day one. Their customer service is appalling: I have been ignored repeatedly, disconnected from live chats deliberately, hung up on, and lied to over and over again. An engineer destroyed my garden while installing Wi-Fi and was extremely rude. Virgin promised £30 credit in writing when I complained about this, but this never appeared on my account. Random amounts of money have been added to my bills that I do not owe, and even after overpaying these false charges, my internet was disconnected anyway. I am completely unable to access my online account. Virgin created a new account and contract without my consent, even though they confirmed I would not get a new contract (I have evidence of this). They refuse to allow me to use my email address for the new account. This is not only a blatant lie but also illegal, as they misrepresented my agreement and denied me access to a service I rely on. I am disabled and rely on the internet as an essential service, which Virgin was fully aware of, yet they disconnected me regardless. Their actions show a complete disregard for accessibility and basic human decency. Blatant lies and mis-selling have been consistent. For example, Volt benefits were never applied until I threatened escalation to the Ombudsman after Virgin media lied and said I wasn't eligible. This company has caused months of stress, wasted time, and literal tears, affecting my mental and physical health. I stayed with Virgin Media only because they hold a monopoly on internet services at my address, but I am leaving and relying on mobile data as a hotspot instead. Their incompetence, dishonesty, and total lack of accountability make them the worst company I have ever dealt with. I am now going to the Ombudsman over billing, overcharging, and their complete disregard for customers. I have also formally demanded Virgin terminate all services immediately, which they have obviously not done. Virgin Media cannot do anything right. They are rude, unprofessional, negligent, and utterly incapable of providing even basic service. I have had enough—this is the final straw and I will NEVER use this company again for the rest of my life.”

Helpful Report

Posted 1 month ago

“Every time existing customers have to renew, Virgin treats them in the worst possible way - with contract renewal rates more than 200% of the price offered to new customers. This should not be allowed. Then you have to spend hours with the customer service to discuss, and they never match the new customers offer. Awful experience.”

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Posted 1 month ago

“Good Internet provider if you DONT care about your credit history and don't mind to be ever eligible for a mortgage or loan. I ended my contract with them for Internet and they told me that a return envelope will be sent to me to return the hub. I moved from the house and never received the envelop. 3 months later checked my credit report to find 3 missed payments. I called customer service they said will send another label, and once received, the missed payment will be removed. I returned the device upon receiving return envelope and now I have a default on my credit report on the top of missed payments. I called customer service again and again and they gave me a email address to write to. 3 emails and a months later, I still have no response and my credit score has fallen over 300 points and my remortgage is due in 2 months!! They don't care.”

Helpful Report

Posted 1 month ago

“By far the worst customer service I have ever encountered in my life. Every time Ive had to contact them it turns into many hours on chat or the phone. How has a company got this bad? Avoid them like the plague.”

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Posted 1 month ago

“Awful customer service. Install person came Friday to install cables stated door number was incorrect and will get changed for us. Saturday engineer rang to ensure cables had been installed correctly advised us door number was incorrect and would change for us. Tuesday day of actual install engineer turned up at property entered and then stated no can’t do work as wrong door number. Install engineer then left no apology no rebook of app nothing. Called virgin media, on phone for 30 minutes and state engineer will be back within the hour to complete work. 1hour 5 passes I call as no engineer has turned up to be told I wasn’t booked for today but for in 4 days times. Apparently they had cancelled the original contract agreement and set up a new one to start Saturday. I explained my husband who works nights had waited for appointment and myself who is heavily pregnant had gone to office to work as usually work from home. I explained that I would not be able to work in office as unable to get a lift or drive currently and would be unable to go 4 days without internet. Also explained where I live I have limited signal so rely on WiFi calling and will be left without this method if no internet. Persistently told by “customer service manager” this is all he can do. What company doesn’t save capacity for emergency apps or reschedule appointments. How do you not have a contingency plan for customers you let down? As engineer planning supervisor I find it unfathomable that as such a large company you do have contingency plans, nor can you offer overtime or insentives for dealing with customers you have broken a promise with. Worst customer service I have ever received, total of 3 hrs 20 on phone and no further fwd. I had to ask to be put on a cancellation list, then remind manager 3 times to do it. Should have been done instantly ! Was Not listened too, lied to 3 times. Should have never left sky !!”

Helpful Report

Posted 2 months ago

Virgin Media is rated 1.2 based on 2,397 reviews