Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,402 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

Questions

Metrics

1.2

Based on 2,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Virgin Media made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was with them 12 years but their service became so bad I had to complain. turned out I was being overcharged ontop of this as I was out of contract. They offered me a 24 month contract at no reduction. They took multiple days to reply to each message (AI mostly) Finally I'd had enough and moved to another provider. The OTS (One Touch Switch) that is meant to make that seamless failed and Virgin demanded (after hours of waiting to talk to someone) that I have them 30 days notice. They have now charged me an extra £75 to leave them. What can I say? facts speak for themselves. They are, hands-down, the first company I've had to deal with in recent years.”

Helpful Report

Posted 6 hours ago

“I honestly don’t know what I would have done without Thomas. I was feeling completely stuck and anxious, but they met me with patience, care, and understanding from the very beginning. They guided me through every step, explaining everything clearly and making sure I never felt lost. It wasn’t just their knowledge that stood out—it was their kindness and steady reassurance that made all the difference. So grateful for everything they did to help me through.”

Virgin Media 1 star review on 30th October 2025

Helpful Report

Posted 1 week ago

“40 minutes of chat on line, wouldnt put me through to a manager, all i wanted to do was complete a home move!! Having to repeat questions and answers, making out it was GDPR, I questioned this issue, met with a lame answer, asked for a manager again, wouldnt put me through, 40 plus minutes of my time, cant contact for 24 hours now, cancel my contract, you Absulute shower!”

Helpful Report

Posted 1 week ago

“🚨 Virgin Media – 14 Years of Loyalty, Treated Terribly 🚨 I’ve been a Virgin Media customer since 2005, moving my fibre broadband with me from London to Manchester. For years, I’ve paid faithfully for my broadband, trusting that I was on a fair plan. My contract ended in March 2023, and Virgin claims they sent me an email back in October 2022 reminding me to renew. I never saw that email, and I never received a phone call or letter. After that, my bill suddenly jumped from around £30 a month to £77.48. Today, I received an email from Virgin saying “review our great new plans” – and to my shock, it offered me the exact same M350 plan I’ve been on for £24.99 a month. That means I’ve been overpaying by nearly £50 a month for more than a year, roughly £1,500 to £1,600 wasted for absolutely no reason. When I called to sort this out, I spoke with Leah, who told me her department “cannot issue refunds” and that it was my fault for not renewing my contract. I mentioned the £24.99 deal I’d just been emailed, but she said her department can’t offer that either, that it was a “back-office only offer.” After I said I would take this public on Trustpilot and Google, suddenly she could put me through to a manager. Only then, after I explained everything again, did the manager offer me a £200 refund “as an apology.” Otherwise, he said it would take seven days to review my complaint. Frankly, this is unacceptable. I’ve been a loyal Virgin Media customer for 14 years, and they’ve allowed me to overpay for months without ever contacting me. But if I’d missed a payment, they’d have been chasing within seconds. Virgin Media should look after their long-term customers, not exploit them. Everyone needs to be aware: check your plan, check your emails, and don’t assume Virgin Media will do right by you. If you stay with them, you might find yourself hundreds or even thousands of pounds out of pocket, just like I did. By looking at the Reviews from other customers they should be branded as SCAMMERS not a service provider.”

Helpful Report

Posted 1 week ago

“Overpriced and horrible customer service, very rude and lack of interest when talking to customers, they will make you wait for hours then just drop the call the moment you tell them you will transfer service provider, they will not answer back no matter how many times you call, just to delay your contract to overpay them.”

Helpful Report

Posted 1 week ago

“They won't even let you leave without causing issues. THE WORST CUSTOMER SERVICE EVER. Either Interminable waiting on a phone to speak to someone who can't or doesn't wan to help or Artificial Idiot based chat system to try to get to a human who also can't or doesn't want to help. You have been warned don't look at those cheap intro prices for Virgin you know you will regret it..!”

Helpful Report

Posted 2 weeks ago

“Virgin Media's service is bordering upon fraudulent. For 78 days I was without a broadband service and no TV package. They actually tried to increase my contract charges on day 79 even though I had no service! I got no refund for my TV package and only got 30% refund on my broadband subscription. They truly are the worst rip-off company in the UK”

Helpful Report

Posted 2 weeks ago

“Bad unhelpful support staff and even more terrible post cancellations service where they can’t provide updates or even provide a reasonable explanation for to no show appointments”

Helpful Report

Posted 3 weeks ago

“The withdrawal has been processed”

Virgin Media 1 star review on 16th October 2025

Helpful Report

Posted 3 weeks ago

“If I could gove minus I would. I am with this joke of a provider since July this year, and haven't had a single week without problems. I complained numerous times and asked them to come over and check the equipment if they think there is no problem. I never even got a reply. Their broadband service and customer service are laughable. STAY AWAY FROM THEM!!!!!”

Helpful Report

Posted 3 weeks ago

“Extremely horrible customer service received from DIN from Philippines, Chetan and Francis from india. Just wanted to pay my bill and refused to speak with me under the excuse of Data protection whereas I confirmed Account number,full address and contact number.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“The worst customer service ever experienced. Over an hour in a chat, simply to cancel. Gone through several 'teams', some of which sent me back to the previous team!”

Helpful Report

Posted 1 month ago

“Soulless money grabbers when leaving for there price hike they stitch you up with expensive out of contract prices even when pre warning them.id be leaving they still forced extra time for services I didnt want pr wasn't going to use as I switched never using them again thats for sure”

Helpful Report

Posted 1 month ago

“An absolute masterclass in poor customer service. I have had FIVE ISSUES with them since switching from my housemates name into my own. The latest has left us without WiFi for 12 days. Customer service processes are incompetent and say they’ve fixed the issue each time but don’t AVOID AVOID AVOID”

Helpful Report

Posted 1 month ago

“Waiting several weeks for an internet install into my property. Telephone customer service is designed to make you go insane as the robot sends you round in circles and can not understand your request. When you do get through, the Indian person on the other end is always rude, and they never let you escalate to a manager. They ask why constantly, the put you on hold for ~10-30 minutes, then either hang up on you, or take you off hold, hoping you hang up on them, which I don't, then they hang up on you after ~10 minutes of silence from their end. Gautam was the last person I spoke to from India who applied this tactic just now. When I signed up for Virgin, I was promised a 2 week install by Robert Gray on 14th August. I even had an engineer visit 2 weeks ago, only to find the road cabling hadn't been completed. I receive a text from Virgin yesterday to say the cable has been installed up the property, and when I called today, they say this hasn't been complete,even though it has been as I witnessed it happening. No one at Virgin can take control of this utter chaos. Totally unprofessional and a waste of time. Virgin Media,more like Rubbish Media... actually non existent media and poor poor poor service. AVOID.”

Helpful Report

Posted 1 month ago

“They charge the most among others, but the connection is one of the worst, the outages happen too often. I don't have Internet for WEEKS and I'm paying over 70 pounds for it. There is no support. There are no notifications. They don't care at all. This is the worst broadband in the world. If you can, please, omit it. Try anything else. Literally, no broadband at all = having Virgin Media.”

Helpful Report

Posted 1 month ago

“Constant outages, breathtakingly incompetent billing department, and they may damage your credit score as well. Virgin Media sent me an unexplained bill for £9 several months after my service was switched to a competitor. I was on holiday when it arrived (in August), and I'd obviously stopped the direct debit as the account was closed. They issued a credit default notice to the credit agencies - even though I paid the unexplained bill as soon as I was back from holiday - and it's damaged my credit forever. They now admit that the bill was probably issued in error and that I'm due a refund for it, but the damage to my credit is done. And they say there is nothing they themselves can do to get the credit agenices to correct it.”

Helpful Report

Posted 1 month ago

“UNIQUE RECOVERY FIRM: The Professionals Who Changed My Story”

Helpful Report

Posted 1 month ago

“Pathetic service..... Customer service is Indian base and just a waste of time. For a simple inquiry, I have given the same information to multiple agents several times, and they are saying the same thing: that your issue will be resolved in 2 or 3 working days. When we made a follow-up, another agent picked up the call and asked for the same information that I had given previously. It's been more than 2 months, and I am still stuck where I was previously. Totally a waste of time. I suggest everyone avoid Virgin Media. I am also going to terminate my services with Virgin Media.”

Helpful Report

Posted 2 months ago

Virgin Media is rated 1.2 based on 2,402 reviews