Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,397 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All thanks to mrs Olivia for helpin me re-claim my lost $125,000”

Helpful Report

Posted 5 months ago

“I don't recommend anyone to use virgin media very bad customer service I've been waiting for more than a month to switch my account from the old address to the new one and till now it didn't work their employees has no idea what they are doing you ring them they transfer you from one person to the other and your problem is not fixed you chat to them they answer you every 20 to 30 min and never get anything done”

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Posted 5 months ago

“Virgin Media, you’ve crossed a serious line — not just legally, but morally. I have now been promised five call-backs by your team. Five. Not one of them has materialised. Each time I’ve been assured “someone will be in touch within 24 hours,” and each time, I’ve been left waiting — frustrated, ignored, and frankly insulted. But the real issue? You’ve extended my contract without my consent after I moved address — a move you were fully aware of. My original contract was due to expire in January 2025, yet without any new agreement signed, you’ve locked me into a new term simply because I relocated. That is a breach of contract. You cannot unilaterally enforce new terms without customer approval. It is not only unacceptable, it is morally wrong and potentially illegal. Let me be crystal clear: I never agreed to a new contract. I never signed anything. And yet here I am — trapped in an extension I never asked for, being charged for a service I didn’t renegotiate, with absolutely no transparency or fairness. The emotional toll this has taken is no small matter. I’ve spent hours on the phone, repeated myself to multiple departments, and gotten nowhere. The stress and anxiety of being ignored and treated like just another number has affected both my personal life and my mental well-being. It feels like I’m battling a faceless corporation that simply doesn’t care. Your systems are broken, your communication is abysmal, and your customer service has completely failed me. You’ve had every opportunity to make this right, and each time you’ve let it slip through your fingers. I’m asking now — publicly — for this to be taken seriously. I want someone senior to contact me directly, acknowledge this breach, and rectify it. I expect not only the cancellation of this unauthorised contract extension, but serious consideration of compensation for the distress, wasted time, and mental strain you’ve caused. Treat this as the formal wake-up call it needs to be. I know full well there’s notes on my account explaining that virgin have messed up. I have 5hrs worth of recorded phone calls backing me up with it which I have already added to the file of disgraceful behaviour by you. And just when I thought things might finally be resolved, I managed to speak to a manager yesterday — Mohammed — who openly admitted Virgin Media was at fault. He agreed that the contract extension was wrong and promised to cancel it. He also assured me he would call me back to confirm everything. Once again, that call never came. At this point, it’s not just incompetence — it feels like deliberate neglect. I was finally given hope that someone was taking responsibility, only to be let down yet again. This is a recurring pattern, and it’s disgraceful. STAY AWAY FROM THIS COMPANY. Don’t ignore the reviews — they reflect exactly what I’ve been through. Virgin Media cannot be trusted to treat customers fairly, legally, or with basic human decency. Cancelling the farsicle contract is now the least of your worries I can assure you. Please don’t take these words as empty threats. Unless this is all sorted and rectified today with a suitable outcome for myself, legal action will be taken. Oakley Templeton”

Helpful Report

Posted 5 months ago

“I have been trying to return my hub for more than a week now. Two of their agents assured me that the return kit has been dispatched. I just spoke to a third agent two days ago. He told me it hasn't been dispatched yet and I will get notified once they dispatched it. It's been two days and still nothing. It feels like they are prolonging the process so they can make me pay the fee for not returing the hub on time. Extremelly unprofessional and unhelpful.”

Helpful Report

Posted 5 months ago

“6 months in and still no service. AVOID AVOID AVOID. Literally the worst company service I have ever experienced.”

Helpful Report

Posted 5 months ago

“Pitty I couldn’t leave no star!”

Helpful Report

Posted 5 months ago

“I moved to another broadband provider and Virgin Media responded by placing a £110 default on my credit file. The kicker? They closed my online account immediately and left me no way to view or pay the alleged balance—locking me out of resolution completely. I raised a formal complaint, which they rejected almost instantly. I then requested a deadlock letter to escalate to the Ombudsman, which has been completely ignored for nearly two weeks. My follow-up emails have been met with silence. To make matters worse, I’ve had to submit multiple Subject Access Requests under GDPR just to access basic information I should have had from the start. Still waiting. If Virgin Media genuinely cared about customer service or legal compliance, they would have: Ensured I could access my final bill Noted the Consumer Credit Act requirement to notify before placing a default Responded to my appeals in line with their own complaints policy Not risked breaching UK GDPR Article 15 over basic data access Instead, they’ve chosen to ghost me and let a disputed £110 damage my credit. If you’re considering Virgin Media, know that once you’re not a customer, they’ll treat you like a nuisance—not a person.”

Helpful Report

Posted 5 months ago

“Virgin Media is our broadband provider. We have been without a stable broadband connection since 3rd April, the internet drops out every 5-10minutes throughout the day/ night. This is affecting all the Virgin Media customers in my area, most of us rely on broadband as home workers and with children studying at home. I am unable to have a single phone call or teams calls without being kicked out every 10minutes and it’s put my livelihood at risk. My partner has lost connection during job interviews. We use the internet for our television, controlling our heating and lighting. Virgin Media’s response to customers has been disgraceful. We have so far been given seven different deadlines by when the issue will be resolved. 20minutes before the deadline is about to expire they text us a new deadline, delaying it again by a few days each time. It will now be going into a 3rd week. When we speak to Virgin Media on the phone they say we aren’t entitled to compensation because the service isn’t completely down. They have tried offering £10 compensation if we agree to close our complaint. Our broadband bill is £45.00 per month, and I’ve had to spend £45.00 to buy an expensive dongle just so I can work for the next couple of days. They have also hung up on us numerous times. In one call we were told the issue affecting all the customers in this area was being treated as a “low priority”. Problems happen but the customer service provided by Virgin has been despicable. They are liars and scam artists. A billion dollar company who charges customers a premium for broadband that they are not even providing. Virgin Media couldn’t care less about its customers. The first chance I get we will contacting the Communications Ombudsman and ending my contract with them.”

Virgin Media 1 star review on 17th April 2025

Helpful Report

Posted 6 months ago

“I’ve been a customer for 6+ years and… I’ve been a customer for 6+ years and recently tried to renew my contract for TV and Broadband for a further 12 months- since making that call I have had no TV service…. Over the last 3 weeks I have called and spoken to numerous people about the issue and it is still not resolved with no one able to tell me what this issue is….. on Friday, following another prolonged call with their technical team where I asked if a technician could come to the house and assess the issue and speak to the VM team directly from my home, I was told that I’d have to wait until the 23rd of April for someone to come, at which point I asked to be transferred to the cancellation team only to wait another 40+ mins on hold before giving up as needed to get back to my own work….. the service is absolutely awful. I have now made a formal complaint and will touch base with the regulator too as they are still trying to charge me for the service. I wouldn’t recommend VM…. Something has gone badly wrong with their customer care”

Helpful Report

Posted 6 months ago

“Virgin media is NOT in the Trinity Center.. It is combined with the 02 shop. Change your website. Contact with this company is almost impossible. Website contact does not work. 150 does not work. After 3 days managed to speak to a human being. Sadly trying to understand their English is very difficult. Asked for a copy of our bill, They sent one, but it was a customer in Birmingham. We live in Surrey. Have tried and tried to change my package,but after explaining it a dozen times, still got nowhere. This company is beyond useless.”

Helpful Report

Posted 6 months ago

“GET IN TOUCH WITH BOREOAKLTD AND GET YOUR FUNDS RETRIEVAL WITHOUT ANY WORRY”

Virgin Media 1 star review on 10th April 2025

Helpful Report

Posted 6 months ago

“Stay away worst company ever”

Helpful Report

Posted 6 months ago

“Useless staff, useless company. Do not use”

Helpful Report

Posted 6 months ago

“Utterly terrible service and the customer service was even worse. Took it to the ombudsman virgin media lied about and the ombudsman sided with them. Do not use them”

Helpful Report

Posted 6 months ago

“Avoid Virgin Media Business - Cruel contracts I recently took out a contract with Virgin Media Business with an 12-month minimum term (FYI the sales rep tried at first to push a 24 month minimum thank god I pushed back! ) Unfortunately, due to unforeseen changes with our clients, my company has been forced to wind down operations, making all employees redundant. As part of this, I am closing the business and am no longer a tenant at the property. Despite only using the service for 18 days, I was shocked to learn that Virgin Media Business has no cooling-off period for business accounts. Even in the face of my company’s closure, I was told I must pay both a 90-day termination fee (£120 + VAT) and an early disconnection fee of £700—totaling £820. This is the same amount I would have paid if I had remained a customer for the full contract duration. This policy is completely unreasonable and demonstrates a lack of flexibility or empathy for businesses facing financial difficulties. Many companies are struggling, and rather than offering support or a fair resolution, Virgin Media Business has chosen to enforce excessive fees with no consideration for circumstances beyond a customer’s control. This experience has only reinforced Virgin Media’s reputation for prioritising profits over people. I would strongly caution other small businesses to think twice before signing a contract with Virgin Media Business. Their rigid and unforgiving approach could leave you paying a heavy price, even when your business is no longer operating.”

Helpful Report

Posted 6 months ago

“Customer service a disgrace, avoid this company at all costs. Virgin Media need their own star rating that is a negative. They have left a disabled 85 year old lady who lives alone with no landline, promised an engineer who didn't show up, we rebooked it & they had the nerve to tell us if the property was empty when the engineer came they would charge us £25. When we asked if we get a £25 refund then for the time they didn't turn up was told it doesn't work both ways.”

Helpful Report

Posted 6 months ago

“The only thing going right is that the internet works—most of the time. Everything else, including access to customer service, is terrible. If you’re happy to pay random fines and charges due to billing issues that aren’t your fault, or tolerate constant increases in your direct debit despite signing a fixed-rate contract, then go for Virgin. After all, the next alternative is BT—a complete monopoly in a regulated sector that gets away with anything. Shame!”

Helpful Report

Posted 6 months ago

“Worst customer service and do not care about customers, the retentions team are the worst.Will not be returning.”

Helpful Report

Posted 6 months ago

“I would never choose Virgin Media again, and I strongly advise anyone considering them to think twice. I signed up for an 18-month contract, but from the beginning, the service was horrendous. The internet was barely functional, and despite reaching out multiple times for help, I received little to no support. The issues never got resolved, and I was left dealing with slow speeds and constant disconnections. To make matters worse, at the end of my contract, I was slapped with an unexpected £100 charge to cancel a renewal I never agreed to in the first place. This felt like a complete scam. The customer service. They pass you from one staff member to another, wasting your time and wearing you down to the point where you just give up. It felt like I was paying for a service that only added stress and frustration to my life.”

Helpful Report

Posted 6 months ago

“Don't be stupid to have a contract with this shi.....!”

Helpful Report

Posted 7 months ago

Virgin Media is rated 1.2 based on 2,397 reviews