I am extremely disappointed with the level of customer support I’ve received. For over a week now, I’ve been without an internet connection — a basic service I am paying for — and the way my issue has been handled is completely unacceptable. Support tickets are repeatedly closed with generic advice to “reboot your router,” which has done nothing to resolve the problem. Despite being promised a technician visit, no one ever showed up. I was also told I would receive a callback, but that never happened either. I’ve had to spend hours chasing support on the phone, only to be met with indifference. It’s clear that no one is taking ownership of the issue or making any real effort to resolve it. This level of service is absolutely disgraceful.