Virgin Media Reviews

1.2 Rating 1,637 Reviews
3 %
of reviewers recommend Virgin Media
Based on 1,637 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
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My TV box was playing up did all the things as per instructions still the same and then rang customer services a really nice person to talk to and explained the issue, they did the usual testes etc fair enough told me there was a problem with my box and gave me a date for two days later. Young man turns up (Mathew) prods about and it turns out a faulty connection sorted within 20minutes very politely and efficiently. Brilliant service.
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Posted 4 weeks ago
Called as our contract was coming to an end, spoke to a friendly advisor who was able to find us another good deal
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Posted 1 year ago
Ultra fast, very helpful and a great price when you negotiate a new deal
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Posted 2 years ago
Easy and quick to make setup. Speedy connection since!
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Posted 2 years ago
Overall broadband speed is high but never get the full advertised speed. We need to know if the speed slows down at peak times.
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Posted 3 years ago
Been with virgin for 7 years now and cannot fault them. Get £50 off your first bill my signing up via
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Posted 3 years ago
Great customer service just now from virginmedia's James in the Scottish call centre - just how it should be :)
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Posted 8 years ago
just had the best customer service off your boy Daniel from Middlesborough. Keep it up !!
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Posted 8 years ago
Virgin Media is rated 1.17 based on 1,637 reviews