Virgin Media Reviews

1.17 Rating 1,348 Reviews
4 %
of reviewers recommend Virgin Media
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.16 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Visit Website

Write Your review

Tell us how Virgin Media made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Called as our contract was coming to an end, spoke to a friendly advisor who was able to find us another good deal
Posted 1 year ago
Ultra fast, very helpful and a great price when you negotiate a new deal
Posted 1 year ago
Easy and quick to make setup. Speedy connection since!
Posted 1 year ago
Overall broadband speed is high but never get the full advertised speed. We need to know if the speed slows down at peak times.
Posted 2 years ago
Been with virgin for 7 years now and cannot fault them. Get £50 off your first bill my signing up via https://store.virginmedia.com/special-offers/refer-a-friend.html?a=647968602&s=20&l=DOWLING&buspart=uk_em_a_cable_connectafriend_caf_05
Posted 2 years ago
Great customer service just now from virginmedia's James in the Scottish call centre - just how it should be :)
Posted 7 years ago
just had the best customer service off your boy Daniel from Middlesborough. Keep it up !!
Posted 7 years ago
Virgin Media is rated 1.17 based on 1,348 reviews