Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,143 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,143 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 4th April 2024

Ian Finegan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned virgin media to cancell my broadband package as I found I could get the speed I wanted for half the price else where. After being kept waiting on the phone for what seemed like hours I then was passed to a guy who I could hardly understand what he was saying. I made it clear I was cancelling my contract. This procedure happened time and time again after I kept finding they were still taking money from my bank account every month. After several months I gave up and told my bank to cancel the direct debit. Virgin Media have now given my details to a debt agency saying I owe them money. Virgin Media are disgusting!!! They owe me money, they have illegally taken money from my account for months after I cancelled. I have today read that Ofcom are investigating them for making it difficult for people to cancel their contracts and leave. All I can say is that their Senior Management team should be ashamed of themselves. I wouldn't even rate this company 0 Out of 5 , I would say it would be about -3 and that's being kind.”

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Posted 9 months ago

“Virgin media came to repair my TV/internet service on 17/4/23 8am the repair Man excellent the fact I had to wait for 3 days without a service, really not good enough. the 4 stars are for the repair man, regarding the lack of same day response I rate as zero. WHY DO VIRGIN SERVICE THINK THIS RESPONSE TIME IS ACCEPTABLE? my elderly disabled brother depends on the service.”

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Posted 1 year ago

“My TV box was playing up did all the things as per instructions still the same and then rang customer services a really nice person to talk to and explained the issue, they did the usual testes etc fair enough told me there was a problem with my box and gave me a date for two days later. Young man turns up (Mathew) prods about and it turns out a faulty connection sorted within 20minutes very politely and efficiently. Brilliant service.”

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Posted 2 years ago

“Called as our contract was coming to an end, spoke to a friendly advisor who was able to find us another good deal”

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Posted 3 years ago

“Ultra fast, very helpful and a great price when you negotiate a new deal”

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Posted 4 years ago

“Easy and quick to make setup. Speedy connection since!”

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Posted 4 years ago

“Overall broadband speed is high but never get the full advertised speed. We need to know if the speed slows down at peak times.”

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Posted 4 years ago

“Been with virgin for 7 years now and cannot fault them. Get £50 off your first bill my signing up via https://store.virginmedia.com/special-offers/refer-a-friend.html?a=647968602&s=20&l=DOWLING&buspart=uk_em_a_cable_connectafriend_caf_05”

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Posted 5 years ago

“Great customer service just now from virginmedia's James in the Scottish call centre - just how it should be :)”

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Posted 10 years ago

“just had the best customer service off your boy Daniel from Middlesborough. Keep it up !!”

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Posted 10 years ago

Virgin Media is rated 1.2 based on 2,143 reviews