Name: Virgin Media
Rating: 1.17

“Engaging with the torrecit/com team was a refreshing experience, particularly noting their swiftness in responding to my initial inquiry. Unlike the often lengthy delays and non-committal answers typical of online interactions, their support staff distinguished themselves through quick replies and a dedication to understanding my issues. When I first contacted torrecit/com, I anticipated the usual back-and-forth before a resolution could even be proposed. Instead, I received a reply quicker than expected, signaling a client-focused approach. This promptness allayed my concerns and started our conversation on a positive note. What especially stood out was the team's patience as I detailed my problem. They allowed me the time to completely explain the situation, actively listening and asking clarifying questions to grasp the nuances of my concern fully. This level of attention is rare and suggested a genuine desire to help, rather than just quickly resolve the issue. Their method of addressing my issue underscored their commitment to good service. The team didn't rush to provide a quick fix. Instead, they carefully considered my explanation, showing real interest in understanding the whole situation before recommending solutions. This thoughtful method made me feel valued and secure in their ability to handle my concerns. Beyond just understanding the problem, the torrecit/com team showed real empathy. It was clear they were not just following a script but were truly invested in finding a resolution that met my needs. This empathetic approach strengthened my trust in their service. The result of this interaction was more than just a solution to my initial problem. It was a confirmation of torrecit/com dedication to client happiness. The team's responsiveness, patience, and genuine interest in understanding and resolving concerns set them apart. By the way, I did receive my cashback.”

Virgin Media 4 star review on 1st December 2025

Helpful Report

Posted 1 week ago

“Engaging with the torrecit/com team was a refreshing experience, particularly noting their swiftness in responding to my initial inquiry. Unlike the often lengthy delays and non-committal answers typical of online interactions, their support staff distinguished themselves through quick replies and a dedication to understanding my issues. When I first contacted torrecit/com, I anticipated the usual back-and-forth before a resolution could even be proposed. Instead, I received a reply quicker than expected, signaling a client-focused approach. This promptness allayed my concerns and started our conversation on a positive note. What especially stood out was the team's patience as I detailed my problem. They allowed me the time to completely explain the situation, actively listening and asking clarifying questions to grasp the nuances of my concern fully. This level of attention is rare and suggested a genuine desire to help, rather than just quickly resolve the issue. Their method of addressing my issue underscored their commitment to good service. The team didn't rush to provide a quick fix. Instead, they carefully considered my explanation, showing real interest in understanding the whole situation before recommending solutions. This thoughtful method made me feel valued and secure in their ability to handle my concerns. Beyond just understanding the problem, the torrecit/com team showed real empathy. It was clear they were not just following a script but were truly invested in finding a resolution that met my needs. This empathetic approach strengthened my trust in their service. The result of this interaction was more than just a solution to my initial problem. It was a confirmation of torrecit/com dedication to client happiness. The team's responsiveness, patience, and genuine interest in understanding and resolving concerns set them apart. By the way, I did receive my cashback.”

Helpful Report

Posted 1 week ago

“We have had Virgin Media super fast broadband for two years now, which has been great, however like many companies there is no real incentive for loyal customers to stay on renewal, always cheaper deals for new customers! We stayed for another 18months purely because of the fibre speed.”

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Posted 1 year ago

“I phoned virgin media to cancell my broadband package as I found I could get the speed I wanted for half the price else where. After being kept waiting on the phone for what seemed like hours I then was passed to a guy who I could hardly understand what he was saying. I made it clear I was cancelling my contract. This procedure happened time and time again after I kept finding they were still taking money from my bank account every month. After several months I gave up and told my bank to cancel the direct debit. Virgin Media have now given my details to a debt agency saying I owe them money. Virgin Media are disgusting!!! They owe me money, they have illegally taken money from my account for months after I cancelled. I have today read that Ofcom are investigating them for making it difficult for people to cancel their contracts and leave. All I can say is that their Senior Management team should be ashamed of themselves. I wouldn't even rate this company 0 Out of 5 , I would say it would be about -3 and that's being kind.”

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Posted 2 years ago

“Virgin media came to repair my TV/internet service on 17/4/23 8am the repair Man excellent the fact I had to wait for 3 days without a service, really not good enough. the 4 stars are for the repair man, regarding the lack of same day response I rate as zero. WHY DO VIRGIN SERVICE THINK THIS RESPONSE TIME IS ACCEPTABLE? my elderly disabled brother depends on the service.”

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Posted 2 years ago

“My TV box was playing up did all the things as per instructions still the same and then rang customer services a really nice person to talk to and explained the issue, they did the usual testes etc fair enough told me there was a problem with my box and gave me a date for two days later. Young man turns up (Mathew) prods about and it turns out a faulty connection sorted within 20minutes very politely and efficiently. Brilliant service.”

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Posted 3 years ago

“Called as our contract was coming to an end, spoke to a friendly advisor who was able to find us another good deal”

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Posted 5 years ago

“Ultra fast, very helpful and a great price when you negotiate a new deal”

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Posted 6 years ago

“Easy and quick to make setup. Speedy connection since!”

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Posted 6 years ago

“Overall broadband speed is high but never get the full advertised speed. We need to know if the speed slows down at peak times.”

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Posted 6 years ago

“Been with virgin for 7 years now and cannot fault them. Get £50 off your first bill my signing up via https://store.virginmedia.com/special-offers/refer-a-friend.html?a=647968602&s=20&l=DOWLING&buspart=uk_em_a_cable_connectafriend_caf_05”

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Posted 6 years ago

“just had the best customer service off your boy Daniel from Middlesborough. Keep it up !!”

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Posted 12 years ago

“Great customer service just now from virginmedia's James in the Scottish call centre - just how it should be :)”

Helpful Report

Posted 12 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Virgin Media Reviews