We have been with Virgin Media for ages because we were told that in the area we trade, they offer the best broadband service. Unfortunately we never have cover. We have recently upgraded the business and the lack of internet has been detrimental. We have lost customers. I tried to contact Virgin to discuss but it is almost impossible to speak to someone. Chat does not really work. Automated phone menu is bad and keeps taking you to the start point. When you finally manage to get through someone, they tell you that their system is down and you need to call again in 2 hours...They will not call you back. Honestly it is a joke. Looking forward to change supplier. If this is the best service, I cannot imagine what bad service must look like....