Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,397 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are charging me 99 pound a month for 49 upload speed and 65 download”

Virgin Media 1 star review on 16th March 2025

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Posted 7 months ago

“What a shocking service. My parents have been cut off due to a payment dispute. 25 years they have been with them. My parent service went down in January 13th and they are still not up and running. Disgusting way to treat an 89 year old man and his wife. Also, when you call the call centre you don’t get to speak to a uk Representative, then when you ask to speak to a manager they put you on hold for 20 mins at which point I hung up. We are now moving on to BT. I’ve already spoken to them and guess what? I got to spoke to a uk national and could understand every word. 👏BT”

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Posted 7 months ago

“Had wifi fitted then told network was down. Had it nearly 24 hours and still not on network. Basically just paying for a box. My own fault pay cheap get cheap service . Cuto.er service is a joke can't get through to them . Will never recommend or use these again !!!”

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Posted 7 months ago

“Total disaster!”

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Posted 7 months ago

“Most rubbish customer service ever faced, all you do is listen and argue with an answer machine for 2 hours”

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Posted 7 months ago

“Review: Absolutely terrible experience with Virgin Media. I’ve had constant WiFi outages, making it impossible to work or even use basic internet services. When I reached out to customer service for help, they were dismissive and unhelpful, only ever suggesting that I spend more money to “upgrade” instead of actually fixing the issue. Their lack of proper support has genuinely affected my mental health, adding unnecessary stress and frustration. On top of that, when I decided enough was enough and wanted to leave, they slapped me with a £250 cancellation fee, demanding it all in one go with no repayment options or flexibility. There was absolutely no sensitivity around financial difficulties, just a “pay up or else” attitude. Avoid Virgin Media at all costs—awful service, zero care for customers, and a money-grabbing approach that prioritises profit over people. The sum of money also changed from 250 to £200 so honestly don’t think they have a clue.”

Virgin Media 1 star review on 10th March 2025

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Posted 7 months ago

“My contract was up and I cancelled within the 30 days however 7 days before turning off they offered me a good deal of £19 per month I said yes then they sent me a bill for the first month £53.30 so I rang them up to cancel as I am still in my days cooling off period they have told me I still have it to pay plus they will send me a bill for leaving the contract”

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Posted 7 months ago

“The most horrible service I ever had on internet”

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Posted 7 months ago

“I’ve been a loyal Virgin Media customer for nine years, spending over £100 a month. Now, at a time when I need to cut costs due to my husband’s critical illness, Virgin Media is making it as difficult as possible to reduce my contract. Twelve months into an 18-month contract, the only way to lower my bill was to pay £214 and upgrade to a broadband package we don’t even need—just so they can squeeze more money from a family already struggling. Absolutely disgraceful. Once this contract ends, we’ll be taking our broadband business elsewhere. Virgin Media’s greed and lack of compassion are shocking. Avoid this company at all costs!”

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Posted 8 months ago

“Terrible experience with Virgin media customer service for mobile support. Wont be returning”

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Posted 8 months ago

“Lowest intertnet speed and worst support They promised high speed, and i have never seen it. They support doesn't work, just waste of time. They don't answer in whatsapp. It is so upset. Please avoid it, and i will cancel too.”

Virgin Media 1 star review on 18th January 2025

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Posted 9 months ago

“Avoid at all costs! What a mistake I made not to check reviews before going for a VM contract! I have had a month of endless phone calls to them, queuing at times for an hour, just to be put through a dept that either refuses to help or puts me through to another dept. Customer service dept that are in India are useless, the ones based in UK are rude, have spoken to countless team leaders, floor managers (when there is one available, which is seldom), tech advisors- all promising to help and nobody ever does! VM ruined my Xmas, caused ne immense amounts of stress and time, and affected the resale value of my house! Literally EVERY other provider is better, don't even contemplate using them and don't get tempted by their sales spiel and fibre promises - once they hook you, you are roasted! Avoid like the plague!”

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Posted 9 months ago

“My contract expired 4th December. I notified them a month in advance on multiple occasions that I intended to leave. Every single time without fail they ignored what I said and tried to sell me upgrades and new packages. I was also told that my new provider contacted them about the switch (I received emails from both Virgin and Sky confirming this). They then charged me for the month of December, after my contract expired. Not only that but about £40 more than the monthly value of my contract. I was furious and left a complaint. They replied that what they have done is legal and asked me to pay the bill. Because I did not want to go through extra hassle I just paid it. Now they have sent me another bill for the same amount for this month. I'm not sure what to do. I don't want to pay it and cannot really afford to pay it. I am devastated and wish that I never signed up to Virgin's internet. How is it legal for them to keep charging after your contract is expired?”

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Posted 9 months ago

“They cheating the customer by now giving proper Information.”

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Posted 9 months ago

“I’ve had poor tv and Broadband quality for many weeks now and virgin have confirmed it’s their faulty cable that needs replacing. Their engineers have been scheduled to replace the cable on two occasions and both times they have failed to show up. No phone calls or explanations or apologies from virgin. They just don’t seem to care.”

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Posted 9 months ago

“I was supposed to receive a hub from VM and took the day off. I called, both 02 and VM when the hub didn’t turn up. No help at all as usual. Received no feedback which seems to be normal nowadays. I put complaint in which I felt was necessary. As of yet no explanation.”

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Posted 10 months ago

“Worst company and customer service ever. Don't ever use this company. UK based company makes a massive difference. Call centres in India that are rude and racist do not help. Avoid at any cost”

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Posted 10 months ago

“I started my contract with you two months ago, but due to ongoing renovations at my flat, I was unable to install the broadband. Finally, yesterday, I attempted to set it up, only to discover that the broadband box was not brand new and I could not complete the installation. Of course, I contacted your customer service team for assistance. To my surprise, I was told that if I had called within the first 20 days after starting the contract, it would have been free to send an engineer to install the box. However, because two months have passed, I was informed that there would now be a £25 charge. This makes no sense to me. The installation would be the same, yet I am being asked to pay an additional fee simply because I have delayed the installation. I have already paid two bills without using the internet, and now I am being asked to pay an extra charge when I am finally ready to use the service. This feels both unfair and unreasonable. Other broadband providers who respect their customers are sending engineers to install equipment to ensure everything is working correctly, yet Virgin seems to charge customers for the same service at a later time. Furthermore, when I requested an email explaining why I am now being charged £25, the operator I spoke to refused, stating that this could only be discussed over the phone. I regret deciding making a contract with them. Please avoid if you don't want stress in your life. *And another thing: I wanted to raise a complaint, but their online form can't be filled (the name and address).”

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Posted 10 months ago

“AWFUL, AWFUL SERVICE. AVOID LIKE A PLAGUE. We asked to move address a month in advance, and instead they started sending us new bills a week later! We contacted them and explained the situation, and after waiting on hold for 30 minutes they disconnected our wifi service and HUNG UP!! Then followed another 2 hours of calls and being hung up on to get them to turn it back on and re-instate our contract for the remainder of the month. Appalling treatment and incompetent company. Now we are ending our service with them forever, and they are still demanding an early exit fee. If I had the time to take them to court I would...”

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Posted 10 months ago

“Completely Disgusting Experience I have signed a new plan (broadband + TV) At that moment, they notified my current provider of the termination. Virgin postponed twice already the installation date I am waiting for almost 2 months now. I have just cancelled the new contract and will be with my current provider. Shame!”

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Posted 10 months ago

Virgin Media is rated 1.2 based on 2,397 reviews