Avoid Virgin Media Business - Cruel contracts I recently took out a contract with Virgin Media Business with an 12-month minimum term (FYI the sales rep tried at first to push a 24 month minimum thank god I pushed back! ) Unfortunately, due to unforeseen changes with our clients, my company has been forced to wind down operations, making all employees redundant. As part of this, I am closing the business and am no longer a tenant at the property. Despite only using the service for 18 days, I was shocked to learn that Virgin Media Business has no cooling-off period for business accounts. Even in the face of my company’s closure, I was told I must pay both a 90-day termination fee (£120 + VAT) and an early disconnection fee of £700—totaling £820. This is the same amount I would have paid if I had remained a customer for the full contract duration. This policy is completely unreasonable and demonstrates a lack of flexibility or empathy for businesses facing financial difficulties. Many companies are struggling, and rather than offering support or a fair resolution, Virgin Media Business has chosen to enforce excessive fees with no consideration for circumstances beyond a customer’s control. This experience has only reinforced Virgin Media’s reputation for prioritising profits over people. I would strongly caution other small businesses to think twice before signing a contract with Virgin Media Business. Their rigid and unforgiving approach could leave you paying a heavy price, even when your business is no longer operating.