The only thing going right is that the internet works—most of the time. Everything else, including access to customer service, is terrible. If you’re happy to pay random fines and charges due to billing issues that aren’t your fault, or tolerate constant increases in your direct debit despite signing a fixed-rate contract, then go for Virgin. After all, the next alternative is BT—a complete monopoly in a regulated sector that gets away with anything. Shame!
3 months ago
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