I would never choose Virgin Media again, and I strongly advise anyone considering them to think twice. I signed up for an 18-month contract, but from the beginning, the service was horrendous. The internet was barely functional, and despite reaching out multiple times for help, I received little to no support. The issues never got resolved, and I was left dealing with slow speeds and constant disconnections. To make matters worse, at the end of my contract, I was slapped with an unexpected £100 charge to cancel a renewal I never agreed to in the first place. This felt like a complete scam. The customer service. They pass you from one staff member to another, wasting your time and wearing you down to the point where you just give up. It felt like I was paying for a service that only added stress and frustration to my life.