I moved to another broadband provider and Virgin Media responded by placing a £110 default on my credit file. The kicker? They closed my online account immediately and left me no way to view or pay the alleged balance—locking me out of resolution completely. I raised a formal complaint, which they rejected almost instantly. I then requested a deadlock letter to escalate to the Ombudsman, which has been completely ignored for nearly two weeks. My follow-up emails have been met with silence. To make matters worse, I’ve had to submit multiple Subject Access Requests under GDPR just to access basic information I should have had from the start. Still waiting. If Virgin Media genuinely cared about customer service or legal compliance, they would have: Ensured I could access my final bill Noted the Consumer Credit Act requirement to notify before placing a default Responded to my appeals in line with their own complaints policy Not risked breaching UK GDPR Article 15 over basic data access Instead, they’ve chosen to ghost me and let a disputed £110 damage my credit. If you’re considering Virgin Media, know that once you’re not a customer, they’ll treat you like a nuisance—not a person.