⭐ 1 star (because 0 isn’t an option) Absolutely disgraceful experience from start to finish. I left Virgin Media in October 2024, yet have spent eight months battling their endless incompetence, including being wrongly charged for equipment I returned, being gaslit by customer service, and having my credit score slashed by 100 points due to an error they caused - and said they had already fixed. To make matters worse, they failed to notify me about the charge that affected my credit file, meaning I only discovered it after paying for a credit report service out of desperation. I've had to waste hours of my time (which, as a self-employed professional, has a real cost) chasing a resolution that should never have been needed in the first place. Their phone support is unbearable - rude, dismissive, difficult to understand, and downright obstructive. I was spoken over, disbelieved, and ultimately hung up on multiple times while trying to verify my identity using my own account statements. No empathy. No apology. No professionalism. This experience has severely affected my mental health and triggered physical symptoms due to the stress, which I’ve repeatedly communicated - and have been consistently ignored. Virgin Media should be utterly ashamed of how they treat customers. If you're considering joining them, don’t. If you value your time, your sanity, or your credit score, go elsewhere. I wouldn’t wish this experience on anyone.