Virgin Media, you’ve crossed a serious line — not just legally, but morally. I have now been promised five call-backs by your team. Five. Not one of them has materialised. Each time I’ve been assured “someone will be in touch within 24 hours,” and each time, I’ve been left waiting — frustrated, ignored, and frankly insulted. But the real issue? You’ve extended my contract without my consent after I moved address — a move you were fully aware of. My original contract was due to expire in January 2025, yet without any new agreement signed, you’ve locked me into a new term simply because I relocated. That is a breach of contract. You cannot unilaterally enforce new terms without customer approval. It is not only unacceptable, it is morally wrong and potentially illegal. Let me be crystal clear: I never agreed to a new contract. I never signed anything. And yet here I am — trapped in an extension I never asked for, being charged for a service I didn’t renegotiate, with absolutely no transparency or fairness. The emotional toll this has taken is no small matter. I’ve spent hours on the phone, repeated myself to multiple departments, and gotten nowhere. The stress and anxiety of being ignored and treated like just another number has affected both my personal life and my mental well-being. It feels like I’m battling a faceless corporation that simply doesn’t care. Your systems are broken, your communication is abysmal, and your customer service has completely failed me. You’ve had every opportunity to make this right, and each time you’ve let it slip through your fingers. I’m asking now — publicly — for this to be taken seriously. I want someone senior to contact me directly, acknowledge this breach, and rectify it. I expect not only the cancellation of this unauthorised contract extension, but serious consideration of compensation for the distress, wasted time, and mental strain you’ve caused. Treat this as the formal wake-up call it needs to be. I know full well there’s notes on my account explaining that virgin have messed up. I have 5hrs worth of recorded phone calls backing me up with it which I have already added to the file of disgraceful behaviour by you. And just when I thought things might finally be resolved, I managed to speak to a manager yesterday — Mohammed — who openly admitted Virgin Media was at fault. He agreed that the contract extension was wrong and promised to cancel it. He also assured me he would call me back to confirm everything. Once again, that call never came. At this point, it’s not just incompetence — it feels like deliberate neglect. I was finally given hope that someone was taking responsibility, only to be let down yet again. This is a recurring pattern, and it’s disgraceful. STAY AWAY FROM THIS COMPANY. Don’t ignore the reviews — they reflect exactly what I’ve been through. Virgin Media cannot be trusted to treat customers fairly, legally, or with basic human decency. Cancelling the farsicle contract is now the least of your worries I can assure you. Please don’t take these words as empty threats. Unless this is all sorted and rectified today with a suitable outcome for myself, legal action will be taken. Oakley Templeton