Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,279 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,279 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 7th October 2024

Serena

Virgin Media 1 star review on 1st September 2024

John Claxton

Virgin Media 1 star review on 10th August 2024

Constantin Garneata

Virgin Media 1 star review on 19th July 2024

Branko Vranjkovic

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use virgin media . The staff are useless .I asked to cancel contract had to pay £280 , they still took the money out of my bank each month, phoned up they apologised then took money out of my bank again I lost a lot of money of this scum company”

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Posted 2 months ago

“Doesn't give speed that was advertised. Randomly goes off when it wants. And today my wifi doesn't work all day.”

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Posted 2 months ago

“Horrible company It is way too hard to get to speak to a person Prices are way too high They don't warn you when your contract is ending and bump it to double. TV IS RUBBISH! nothing good unless you pay extra for for other channels Every thing you want to do from changing package , reporting a fault, whatever, involves inputting reams of dater over and over, passwords and numbers , emails,and doing id checks and questions over and over, with different departments, at every step of the way. they make doing anything they don't want you to do sooooo hard eg complaining, getting help, querying a bill etc, and yet they CAN make things easy :- anything they want you to do, eg paying bills automatically and upgrading. They make it virtually impossible to leave. It took me an hour and a half on the phone to get my contract ended even though 'my contract ended' months ago and they have been charging me £89 for internet I have adequately replaced for £10 They insist you have a phone line even though other providers don't, and its cable so there is no need for a phone line and they actually did used to do 'cable only' so its definately not a tech isue it is obviously just another excuse to charge more”

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Posted 2 months ago

“Absolute joke of a company. Had the worst WiFi signal for a year and couldnt get hold of anyone. They had taken my password down wrong so I couldn’t get through security. They used to hang up when I called to complain. Then they agreed to give me £84.85 compensation which they must of put down wrong and ended up sending debt collectors after me for the money that they agreed to pay me. Spend hours on the phone and things have gone missing of the system from a few corrupt staff that obviously don’t like being proved wrong. 2 years of he’ll avoid Virgin media at all costs.”

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Posted 2 months ago

“My poor mother is already going through a lot and virgin media is one of her problems. We left them a year ago and they are still charging us. We spoke on the phone to them but all they say is we can’t really help you or you need to do this. Honestly my mums crying on the phone to them and they don’t even care it’s such a joke they owe us £500 and they’re trying to get away with it. We have phoned them for a year now and it’s bringing my mothers mental well being down I thought they were supposed to help customers and not drag them down. I really can’t handle listening to my mother cry anymore I can’t do anything she’s struggling so much.”

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Posted 2 months ago

“Never recommending this to anyone I know. Be careful when you get broadband with them. In the beginning they will give you the lowest rates but after certain time prices go up crazy. If you are not satisfied with the service and want to remove it they won’t allow you. They have hidden statements in the contract that charges you for two years payment. Me personally hate these kind of businesses that are not flexible at all and tries to rip off the customers when they can. To my shame I got caught in the web. Please find another option. When you contact customer services they keep transferring you to different departments and no one knows how to solve the query. They just waste your time until you give up. Really not the ISP you need.”

Helpful Report

Posted 2 months ago

“Sold us 1gb when we moved house. Ah they forgot to mention, nothing was built for them to even start sell anything. Build team (which is not Virgin) came and went, 1 week later, Virgin engineer came. Summed up that the build team messes it up, no signal from the local distribution point. He communicated the problem. 4 visits later, of the same engineer, countless fruitless calls with customer service as they are not humans, just bots reading the same popem over and over again, and apologising in such a dumn mattet (eg: I am really really sorry for the long long wait, trully I really really apologise for this issues) that only anger you more....still no internet. And one member of the household works from home. Build team marked their work as compkete and functional, and for some reason the entire pre-install team from Virgin seems to ignore their own engineers messages saying it's not them, it's the build team. They refuse to send that team back to redo their useless job that was not functional to beging with. Would of never in my life started this if I knew how useless they are. All of the customer service promises you with the next visit, you'll have your internet, DO NOT believe them, never pick them at all if you have options to choose from!!!”

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Posted 2 months ago

“Rubbish broadband and will go back to sky as soon as I can sold by sales that it was better All virgin want to do is sell more speed”

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Posted 2 months ago

“Be careful setting up direct debit with them. Overcharging when you leaving them . One month free disappeared. Changing house means new contract. Be very careful.”

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Posted 2 months ago

“Cancelled virgin media never sent return boxes and charged me”

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Posted 2 months ago

“Joke of a service.”

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Posted 2 months ago

“I spoke to a gentleman called Shams Uddin, he was very helpful and polite. Got me the best deal possible at an affordable price, highly recommend Virgin Media's customer service team.”

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Posted 2 months ago

“Regular faults with recording and catch up services”

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Posted 2 months ago

“You don't get any stars. You should see your true rating by putting minus stars. However, this is a typical con by virgin, only allowing you to write a review only when you click on a star. The worst company ever to deal with, on any level. Steals money with incorrect billing. Takes hours of phone calls to sort out anything, and then it is incorrectly dealt with. Try cancelling, what a joke. Time you quit or come clean as a useless provider. I would upload videos and pictures but words don't photograph well, and the phone calls too long to record more cons by this company. Thank god they are no longer in my life!!”

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Posted 2 months ago

“What totally rubbish service!!! My monthly service contract was agreed in writing at £63.25, but insist on charging £66.25 even though their 'customer don't care' dept admit to making a mistake! They are stealing £3 every month! I'd give no stars if possible!”

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Posted 2 months ago

“A compa.y who steals from you a bunch of thieves they stole my elderly mothers moejy by over charging her fir few years. We will get our money back watch me”

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Posted 2 months ago

“I was moving from talk talk to virgin with five years old landline. They messed up my account and gave me only broadband, although when sales team promised me that we will take care of your account with your landline transfer. Now I don't have my landline and I want leave virgin just in 5 days after joining them. None of the departments communicate each people are clue less and you have to wait hours on the phone with them. Cherry on top they all say different opinion and resolution but no one can resolve anything. Bunch of improfessional.”

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Posted 3 months ago

“It's the worst company ever!!! The installation I agreed on as per contract for 25.03.24 has been cancelled on their side at least 7 times . Today, Virgin Media " posponed it again " till 01.08.24. Customer Services is extremely poor, people are rude, not trained to answer simple questions, they just read or write (what's app) the same thing over and over again from the script so it feels like talking to a bot. I requested ( 4 times in writing ) to be contacted only via email due to the nature of my work, and they kept on calling me 3 times a day, ignoring anything that was previously agreed. I sent them an official complaint letter/online form over 2 months ago, which was totally ignored as well. Please don't sign any contract with them as they are not going to keep to it, and you will only lose money and precious time trying to get out of it.”

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Posted 3 months ago

“The TV engineer Michael that came to our house today was absolutely fantastic He was very courteous and helpful and sorted our problem out very efficiently .Can't thank him enough”

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Posted 3 months ago

“Michael a TV engineer with virgin came to my home and sorted problem out .He was very courteous and helpful A really lovely lady Thank you”

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Posted 3 months ago

Virgin Media is rated 1.2 based on 2,279 reviews