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Virgin Media Reviews

1.2 Rating 2,361 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,361 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 12th May 2025
Kelsey
Virgin Media 1 star review on 8th May 2025
FrancisOlivia 771 At Gmail. Com
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 1 star review on 17th April 2025
Rianna
Virgin Media 1 star review on 17th April 2025
Rianna
Virgin Media 1 star review on 17th April 2025
Rianna
99
Anonymous
Anonymous  // 01/01/2019
Useless staff, useless company. Do not use
Helpful Report
Posted 1 month ago
Utterly terrible service and the customer service was even worse. Took it to the ombudsman virgin media lied about and the ombudsman sided with them. Do not use them
Helpful Report
Posted 1 month ago
Avoid Virgin Media Business - Cruel contracts I recently took out a contract with Virgin Media Business with an 12-month minimum term (FYI the sales rep tried at first to push a 24 month minimum thank god I pushed back! ) Unfortunately, due to unforeseen changes with our clients, my company has been forced to wind down operations, making all employees redundant. As part of this, I am closing the business and am no longer a tenant at the property. Despite only using the service for 18 days, I was shocked to learn that Virgin Media Business has no cooling-off period for business accounts. Even in the face of my company’s closure, I was told I must pay both a 90-day termination fee (£120 + VAT) and an early disconnection fee of £700—totaling £820. This is the same amount I would have paid if I had remained a customer for the full contract duration. This policy is completely unreasonable and demonstrates a lack of flexibility or empathy for businesses facing financial difficulties. Many companies are struggling, and rather than offering support or a fair resolution, Virgin Media Business has chosen to enforce excessive fees with no consideration for circumstances beyond a customer’s control. This experience has only reinforced Virgin Media’s reputation for prioritising profits over people. I would strongly caution other small businesses to think twice before signing a contract with Virgin Media Business. Their rigid and unforgiving approach could leave you paying a heavy price, even when your business is no longer operating.
Helpful Report
Posted 2 months ago
Customer service a disgrace, avoid this company at all costs. Virgin Media need their own star rating that is a negative. They have left a disabled 85 year old lady who lives alone with no landline, promised an engineer who didn't show up, we rebooked it & they had the nerve to tell us if the property was empty when the engineer came they would charge us £25. When we asked if we get a £25 refund then for the time they didn't turn up was told it doesn't work both ways.
Helpful Report
Posted 2 months ago
The only thing going right is that the internet works—most of the time. Everything else, including access to customer service, is terrible. If you’re happy to pay random fines and charges due to billing issues that aren’t your fault, or tolerate constant increases in your direct debit despite signing a fixed-rate contract, then go for Virgin. After all, the next alternative is BT—a complete monopoly in a regulated sector that gets away with anything. Shame!
Helpful Report
Posted 2 months ago
Worst customer service and do not care about customers, the retentions team are the worst.Will not be returning.
Helpful Report
Posted 2 months ago
I would never choose Virgin Media again, and I strongly advise anyone considering them to think twice. I signed up for an 18-month contract, but from the beginning, the service was horrendous. The internet was barely functional, and despite reaching out multiple times for help, I received little to no support. The issues never got resolved, and I was left dealing with slow speeds and constant disconnections. To make matters worse, at the end of my contract, I was slapped with an unexpected £100 charge to cancel a renewal I never agreed to in the first place. This felt like a complete scam. The customer service. They pass you from one staff member to another, wasting your time and wearing you down to the point where you just give up. It felt like I was paying for a service that only added stress and frustration to my life.
Helpful Report
Posted 2 months ago
Don't be stupid to have a contract with this shi.....!
Helpful Report
Posted 2 months ago
They are charging me 99 pound a month for 49 upload speed and 65 download
Virgin Media 1 star review on 16th March 2025
Helpful Report
Posted 2 months ago
What a shocking service. My parents have been cut off due to a payment dispute. 25 years they have been with them. My parent service went down in January 13th and they are still not up and running. Disgusting way to treat an 89 year old man and his wife. Also, when you call the call centre you don’t get to speak to a uk Representative, then when you ask to speak to a manager they put you on hold for 20 mins at which point I hung up. We are now moving on to BT. I’ve already spoken to them and guess what? I got to spoke to a uk national and could understand every word. 👏BT
Helpful Report
Posted 2 months ago
Had wifi fitted then told network was down. Had it nearly 24 hours and still not on network. Basically just paying for a box. My own fault pay cheap get cheap service . Cuto.er service is a joke can't get through to them . Will never recommend or use these again !!!
Helpful Report
Posted 2 months ago
Total disaster!
Helpful Report
Posted 2 months ago
Most rubbish customer service ever faced, all you do is listen and argue with an answer machine for 2 hours
Helpful Report
Posted 2 months ago
Review: Absolutely terrible experience with Virgin Media. I’ve had constant WiFi outages, making it impossible to work or even use basic internet services. When I reached out to customer service for help, they were dismissive and unhelpful, only ever suggesting that I spend more money to “upgrade” instead of actually fixing the issue. Their lack of proper support has genuinely affected my mental health, adding unnecessary stress and frustration. On top of that, when I decided enough was enough and wanted to leave, they slapped me with a £250 cancellation fee, demanding it all in one go with no repayment options or flexibility. There was absolutely no sensitivity around financial difficulties, just a “pay up or else” attitude. Avoid Virgin Media at all costs—awful service, zero care for customers, and a money-grabbing approach that prioritises profit over people. The sum of money also changed from 250 to £200 so honestly don’t think they have a clue.
Virgin Media 1 star review on 10th March 2025 Virgin Media 1 star review on 10th March 2025
Helpful Report
Posted 2 months ago
My contract was up and I cancelled within the 30 days however 7 days before turning off they offered me a good deal of £19 per month I said yes then they sent me a bill for the first month £53.30 so I rang them up to cancel as I am still in my days cooling off period they have told me I still have it to pay plus they will send me a bill for leaving the contract
Helpful Report
Posted 2 months ago
The most horrible service I ever had on internet
Helpful Report
Posted 2 months ago
I’ve been a loyal Virgin Media customer for nine years, spending over £100 a month. Now, at a time when I need to cut costs due to my husband’s critical illness, Virgin Media is making it as difficult as possible to reduce my contract. Twelve months into an 18-month contract, the only way to lower my bill was to pay £214 and upgrade to a broadband package we don’t even need—just so they can squeeze more money from a family already struggling. Absolutely disgraceful. Once this contract ends, we’ll be taking our broadband business elsewhere. Virgin Media’s greed and lack of compassion are shocking. Avoid this company at all costs!
Helpful Report
Posted 3 months ago
Terrible experience with Virgin media customer service for mobile support. Wont be returning
Helpful Report
Posted 3 months ago
Lowest intertnet speed and worst support They promised high speed, and i have never seen it. They support doesn't work, just waste of time. They don't answer in whatsapp. It is so upset. Please avoid it, and i will cancel too.
Virgin Media 1 star review on 18th January 2025
Helpful Report
Posted 4 months ago
Avoid at all costs! What a mistake I made not to check reviews before going for a VM contract! I have had a month of endless phone calls to them, queuing at times for an hour, just to be put through a dept that either refuses to help or puts me through to another dept. Customer service dept that are in India are useless, the ones based in UK are rude, have spoken to countless team leaders, floor managers (when there is one available, which is seldom), tech advisors- all promising to help and nobody ever does! VM ruined my Xmas, caused ne immense amounts of stress and time, and affected the resale value of my house! Literally EVERY other provider is better, don't even contemplate using them and don't get tempted by their sales spiel and fibre promises - once they hook you, you are roasted! Avoid like the plague!
Helpful Report
Posted 4 months ago
Virgin Media is rated 1.2 based on 2,361 reviews