Virgin Media Reviews

"After 22 yrs of escalating faults they went too far. I terminated my contract. For 5 months they refused to acknowledge me, even bullying with a debt agency!\r\nEventually they acknowledged that I had no debt, but they have still to correct errors they listed to my credit record. An absolutely abysmal company, the worst I have ever dealt with!"

"Hello,\r\n\r\nI will definitely not pay this amount, because this is a scam. Also, before you subscribe to theirs, think twice (..) this way of theirs to take advantage of your trail, may affect you too one day. \r\n\r\nI am the subscriber with contract number: 209438408. \r\nDue to some personal circumstances, I have to move from England for a period of approximately 3 years and I have decided to conclude the contract. This contract only refers to broadband and I have purchased absolutely nothing from virgin media apart from this internet service (\u00a354.40 monthly). It should be mentioned that the Router will be returned and I have absolutely no obligation to Virgin Media. Despite all these aspects, at the closing of the contract it was mentioned that I have to pay the sum of approximately \u00a3450 at the closing of the contract because due to personal circumstances I have to close the contract. \r\n\r\nIt is not possible for a company of this level to restrict your right to conclude the contract through these abusive clauses, given that I only benefited from the services, without other physical products. \r\n\r\nI will definitely not pay this amount, because this is a scam. Also, before you subscribe to theirs, think twice (..) this way of theirs to take advantage of your trail, may affect you too one day."

"Hello,\r\n\r\nI will definitely not pay this amount, because this is a scam. Also, before you subscribe to theirs, think twice (..) this way of theirs to take advantage of your trail, may affect you too one day. \r\n\r\nI am the subscriber with contract number: 209438408. \r\nDue to some personal circumstances, I have to move from England for a period of approximately 3 years and I have decided to conclude the contract. This contract only refers to broadband and I have purchased absolutely nothing from virgin media apart from this internet service (\u00a354.40 monthly). It should be mentioned that the Router will be returned and I have absolutely no obligation to Virgin Media. Despite all these aspects, at the closing of the contract it was mentioned that I have to pay the sum of approximately \u00a3450 at the closing of the contract because due to personal circumstances I have to close the contract. \r\n\r\nIt is not possible for a company of this level to restrict your right to conclude the contract through these abusive clauses, given that I only benefited from the services, without other physical products. \r\n\r\nI will definitely not pay this amount, because this is a scam. Also, before you subscribe to theirs, think twice (..) this way of theirs to take advantage of your trail, may affect you too one day."

"End of contract was allegedly for this month or last. They insisted on end of contract notifications being at the bottom of the bills each month over the phone which is \u00a31.70 extra for posting otherwise they are to be reviewed through the app. Which is good as I am against paper waste as much as the next guy but the call center agents was more than unfriendly and unhelpful also spoke like a literal robot. Sending end of contract notices are clearly not their fort\u00e9 as this changed to 'being sent an email' on a 2nd phone call. Which to my surprise never arrived as I don't know anybody who wants to pay out of contract fees of 35\u00a3 extra. \r\n\r\nIt was good that I caught this on time as this is what lead to looking into the entire issue.\r\n\r\nThe 1st agent on the website in the process of making a complaint didn't take in much and began offering extras as I understand it is part of the job if not a commission based attribute of the job. But he did offer the same contract for 24.48\u00a3 per month which is 1.52\u00a3 less than the original. I was not even emailed to say my contract ended and not even a call to say this was the case. YET I got almost 5 calls over last year to add subscription, sports and all sorts. I only wanted a broadband and even then I'd be considering their offers after they have been charging me 35\u00a3 extra each month and not one person has apologized for not calling to say my contract expired let alone an email initially until the 2nd phone call. \r\n\r\n2nd phone call ended with call center agent offering 25.48\u00a3 and even 'speaking to the manager' who wouldn't budge from now 0.52\u00a3 less per month. The call had to end as I found it ridiculous because she was then using the scare tactic to say the prices are subject to change and that I may not find the same price. \r\n\r\nEnded the call to now speak to the 2nd website agent who was now offering 31\u00a3 and no less even when speaking on the same chat. I raised my experience and concerns but still she would not budge no doubt from the notes from the call center now. She fought against it mentioning a date in May 05, 2024 when the end of contract notification was sent. Which was clear lies as I sent a screenshot to shut this allegation down clearly showing all communication from Virgin Media as low and behold it was another promotional email from Virgin to opt in for 'boosting my broadband for summer'. I then mentioned the previous agent as the now 2nd agent looked into the history and no doubt reluctantly offered the 24.48\u00a3. \r\n\r\nShe then offered a 50\u00a3 cash back scheme for every recommendation to Virgin Media through friends and family in exchange for sharing my details with a partner company. After my eventful run with Virgin Media it didn't take a second to decline this bogus information sharing distribution offer.\r\n\r\nI will not be recommending anything to do with Virgin Media to my friends, family or work colleagues based on this experience. Anyone looking to get a contract with them or already in a contract please be vigilant and careful of their scams."

"End of contract was allegedly for this month or last. They insisted on end of contract notifications being at the bottom of the bills each month over the phone which is \u00a31.70 extra for posting otherwise they are to be reviewed through the app. Which is good as I am against paper waste as much as the next guy but the call center agents was more than unfriendly and unhelpful also spoke like a literal robot. Sending end of contract notices are clearly not their fort\u00e9 as this changed to 'being sent an email' on a 2nd phone call. Which to my surprise never arrived as I don't know anybody who wants to pay out of contract fees of 35\u00a3 extra. \r\n\r\nIt was good that I caught this on time as this is what lead to looking into the entire issue.\r\n\r\nThe 1st agent on the website in the process of making a complaint didn't take in much and began offering extras as I understand it is part of the job if not a commission based attribute of the job. But he did offer the same contract for 24.48\u00a3 per month which is 1.52\u00a3 less than the original. I was not even emailed to say my contract ended and not even a call to say this was the case. YET I got almost 5 calls over last year to add subscription, sports and all sorts. I only wanted a broadband and even then I'd be considering their offers after they have been charging me 35\u00a3 extra each month and not one person has apologized for not calling to say my contract expired let alone an email initially until the 2nd phone call. \r\n\r\n2nd phone call ended with call center agent offering 25.48\u00a3 and even 'speaking to the manager' who wouldn't budge from now 0.52\u00a3 less per month. The call had to end as I found it ridiculous because she was then using the scare tactic to say the prices are subject to change and that I may not find the same price. \r\n\r\nEnded the call to now speak to the 2nd website agent who was now offering 31\u00a3 and no less even when speaking on the same chat. I raised my experience and concerns but still she would not budge no doubt from the notes from the call center now. She fought against it mentioning a date in May 05, 2024 when the end of contract notification was sent. Which was clear lies as I sent a screenshot to shut this allegation down clearly showing all communication from Virgin Media as low and behold it was another promotional email from Virgin to opt in for 'boosting my broadband for summer'. I then mentioned the previous agent as the now 2nd agent looked into the history and no doubt reluctantly offered the 24.48\u00a3. \r\n\r\nShe then offered a 50\u00a3 cash back scheme for every recommendation to Virgin Media through friends and family in exchange for sharing my details with a partner company. After my eventful run with Virgin Media it didn't take a second to decline this bogus information sharing distribution offer.\r\n\r\nI will not be recommending anything to do with Virgin Media to my friends, family or work colleagues based on this experience. Anyone looking to get a contract with them or already in a contract please be vigilant and careful of their scams."

"End of contract was allegedly for this month or last. They insisted on end of contract notifications being at the bottom of the bills each month over the phone which is \u00a31.70 extra for posting otherwise they are to be reviewed through the app. Which is good as I am against paper waste as much as the next guy but the call center agents was more than unfriendly and unhelpful also spoke like a literal robot. Sending end of contract notices are clearly not their fort\u00e9 as this changed to 'being sent an email' on a 2nd phone call. Which to my surprise never arrived as I don't know anybody who wants to pay out of contract fees of 35\u00a3 extra. \r\n\r\nIt was good that I caught this on time as this is what lead to looking into the entire issue.\r\n\r\nThe 1st agent on the website in the process of making a complaint didn't take in much and began offering extras as I understand it is part of the job if not a commission based attribute of the job. But he did offer the same contract for 24.48\u00a3 per month which is 1.52\u00a3 less than the original. I was not even emailed to say my contract ended and not even a call to say this was the case. YET I got almost 5 calls over last year to add subscription, sports and all sorts. I only wanted a broadband and even then I'd be considering their offers after they have been charging me 35\u00a3 extra each month and not one person has apologized for not calling to say my contract expired let alone an email initially until the 2nd phone call. \r\n\r\n2nd phone call ended with call center agent offering 25.48\u00a3 and even 'speaking to the manager' who wouldn't budge from now 0.52\u00a3 less per month. The call had to end as I found it ridiculous because she was then using the scare tactic to say the prices are subject to change and that I may not find the same price. \r\n\r\nEnded the call to now speak to the 2nd website agent who was now offering 31\u00a3 and no less even when speaking on the same chat. I raised my experience and concerns but still she would not budge no doubt from the notes from the call center now. She fought against it mentioning a date in May 05, 2024 when the end of contract notification was sent. Which was clear lies as I sent a screenshot to shut this allegation down clearly showing all communication from Virgin Media as low and behold it was another promotional email from Virgin to opt in for 'boosting my broadband for summer'. I then mentioned the previous agent as the now 2nd agent looked into the history and no doubt reluctantly offered the 24.48\u00a3. \r\n\r\nShe then offered a 50\u00a3 cash back scheme for every recommendation to Virgin Media through friends and family in exchange for sharing my details with a partner company. After my eventful run with Virgin Media it didn't take a second to decline this bogus information sharing distribution offer.\r\n\r\nI will not be recommending anything to do with Virgin Media to my friends, family or work colleagues based on this experience. Anyone looking to get a contract with them or already in a contract please be vigilant and careful of their scams."

"End of contract was allegedly for this month or last. They insisted on end of contract notifications being at the bottom of the bills each month over the phone which is \u00a31.70 extra for posting otherwise they are to be reviewed through the app. Which is good as I am against paper waste as much as the next guy but the call center agents was more than unfriendly and unhelpful also spoke like a literal robot. Sending end of contract notices are clearly not their fort\u00e9 as this changed to 'being sent an email' on a 2nd phone call. Which to my surprise never arrived as I don't know anybody who wants to pay out of contract fees of 35\u00a3 extra. \r\n\r\nIt was good that I caught this on time as this is what lead to looking into the entire issue.\r\n\r\nThe 1st agent on the website in the process of making a complaint didn't take in much and began offering extras as I understand it is part of the job if not a commission based attribute of the job. But he did offer the same contract for 24.48\u00a3 per month which is 1.52\u00a3 less than the original. I was not even emailed to say my contract ended and not even a call to say this was the case. YET I got almost 5 calls over last year to add subscription, sports and all sorts. I only wanted a broadband and even then I'd be considering their offers after they have been charging me 35\u00a3 extra each month and not one person has apologized for not calling to say my contract expired let alone an email initially until the 2nd phone call. \r\n\r\n2nd phone call ended with call center agent offering 25.48\u00a3 and even 'speaking to the manager' who wouldn't budge from now 0.52\u00a3 less per month. The call had to end as I found it ridiculous because she was then using the scare tactic to say the prices are subject to change and that I may not find the same price. \r\n\r\nEnded the call to now speak to the 2nd website agent who was now offering 31\u00a3 and no less even when speaking on the same chat. I raised my experience and concerns but still she would not budge no doubt from the notes from the call center now. She fought against it mentioning a date in May 05, 2024 when the end of contract notification was sent. Which was clear lies as I sent a screenshot to shut this allegation down clearly showing all communication from Virgin Media as low and behold it was another promotional email from Virgin to opt in for 'boosting my broadband for summer'. I then mentioned the previous agent as the now 2nd agent looked into the history and no doubt reluctantly offered the 24.48\u00a3. \r\n\r\nShe then offered a 50\u00a3 cash back scheme for every recommendation to Virgin Media through friends and family in exchange for sharing my details with a partner company. After my eventful run with Virgin Media it didn't take a second to decline this bogus information sharing distribution offer.\r\n\r\nI will not be recommending anything to do with Virgin Media to my friends, family or work colleagues based on this experience. Anyone looking to get a contract with them or already in a contract please be vigilant and careful of their scams."