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Virgin Media Reviews

1.2 Rating 2,306 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,306 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 16th October 2024
James Peter Donaghy
Virgin Media 1 star review on 16th October 2024
James Peter Donaghy
Virgin Media 1 star review on 16th October 2024
James Peter Donaghy
Virgin Media 1 star review on 7th October 2024
Serena
Virgin Media 1 star review on 7th October 2024
Serena
Virgin Media 1 star review on 1st September 2024
John Claxton
Virgin Media 1 star review on 10th August 2024
Constantin Garneata
83
Anonymous
Anonymous  // 01/01/2019
Disappointed with their services. I wish my contract expire so that i can leave them.
Helpful Report
Posted 4 months ago
The worst company and customer service to deal with. Absolutely awful, would never ever use them again. Impossible to close an account, people at customer service are like robots, just repeating from a script like machines. don't care about customers
Helpful Report
Posted 4 months ago
Ofcom's UK rules mean that phone, broadband and pay-TV companies must contact you between 10 and 40 days before your contract comes to an end. These alerts – sent by text, email or letter – must include: - when your contract ends; - the price you’ve been paying until now, and what you’ll pay when your contract is up; - any notice period for leaving your provider; - your provider’s best deals, including any prices only available to new customers; and - details of other contracts that are taken as part of a bundle, including end dates. Virgin Media broadband did not notify me of the above. Consequently, I only noticed a huge price increase after my contract ended. Being very unhappy, I called customer services to cancel my contract altogether and an operator told me that, because my customer record showed that I HAD been sent an email, there was nothing he could offer in the way of a refund or compensation. I did not receive an email. I want people to be aware that they might not be contacted by Virgin Media about this. They should therefore closely watch the number of months left on their contract, as price rises will automatically be applied after end of contract. Because I didn't notice the price increase immediately, Virgin Media have made a whopping £132 more than they should have out of me.
Helpful Report
Posted 4 months ago
Trust the reviews. I've had a terrible experience, other providers are cheaper and faster. Look for fibre in your area and avoid Virigin media like the plauge.
Helpful Report
Posted 4 months ago
Avoid of all cost!! they are scammers they charge you for moving house and not inform you for that on Top of that !!
Helpful Report
Posted 4 months ago
I am a new customer to virgin broadband and TV and was given the 2nd August as my installation date. Some prep work was done on the 26th June. Three days before the installation appointment I logged on to the online area and it said it had been moved to 27th August, with no other attempts at communication. After speaking with an advisor via WhatsApp I was told they would have a new update in 24 hours and they would bring forward the installation. The next advisor the day after also said another 24 hours was required and finally on day 3 I was told the work is completed and they would move it to the 17th as they needed 10-12 days between “pre-pull” and installation. One hour later I was phoned by a member of the installation team to confirm the 17th which could be moved forward when outside work had been completed. When I mentioned that I had been told that it had been completed they had no reason to think that it had. Again I was told to leave it 24-48 hours for any update. There seems to be zero communication between different teams at Virgin and very poor communication to users (who are trying very hard to become a new, paying customer). Avoid like the plague, although Openreach are the other option and they have already been poor. Telecommunication monopoly where poor service is rife.
Helpful Report
Posted 4 months ago
Do not use virgin media . The staff are useless .I asked to cancel contract had to pay £280 , they still took the money out of my bank each month, phoned up they apologised then took money out of my bank again I lost a lot of money of this scum company
Helpful Report
Posted 4 months ago
Doesn't give speed that was advertised. Randomly goes off when it wants. And today my wifi doesn't work all day.
Helpful Report
Posted 4 months ago
Horrible company It is way too hard to get to speak to a person Prices are way too high They don't warn you when your contract is ending and bump it to double. TV IS RUBBISH! nothing good unless you pay extra for for other channels Every thing you want to do from changing package , reporting a fault, whatever, involves inputting reams of dater over and over, passwords and numbers , emails,and doing id checks and questions over and over, with different departments, at every step of the way. they make doing anything they don't want you to do sooooo hard eg complaining, getting help, querying a bill etc, and yet they CAN make things easy :- anything they want you to do, eg paying bills automatically and upgrading. They make it virtually impossible to leave. It took me an hour and a half on the phone to get my contract ended even though 'my contract ended' months ago and they have been charging me £89 for internet I have adequately replaced for £10 They insist you have a phone line even though other providers don't, and its cable so there is no need for a phone line and they actually did used to do 'cable only' so its definately not a tech isue it is obviously just another excuse to charge more
Helpful Report
Posted 4 months ago
Absolute joke of a company. Had the worst WiFi signal for a year and couldnt get hold of anyone. They had taken my password down wrong so I couldn’t get through security. They used to hang up when I called to complain. Then they agreed to give me £84.85 compensation which they must of put down wrong and ended up sending debt collectors after me for the money that they agreed to pay me. Spend hours on the phone and things have gone missing of the system from a few corrupt staff that obviously don’t like being proved wrong. 2 years of he’ll avoid Virgin media at all costs.
Helpful Report
Posted 4 months ago
My poor mother is already going through a lot and virgin media is one of her problems. We left them a year ago and they are still charging us. We spoke on the phone to them but all they say is we can’t really help you or you need to do this. Honestly my mums crying on the phone to them and they don’t even care it’s such a joke they owe us £500 and they’re trying to get away with it. We have phoned them for a year now and it’s bringing my mothers mental well being down I thought they were supposed to help customers and not drag them down. I really can’t handle listening to my mother cry anymore I can’t do anything she’s struggling so much.
Helpful Report
Posted 4 months ago
Never recommending this to anyone I know. Be careful when you get broadband with them. In the beginning they will give you the lowest rates but after certain time prices go up crazy. If you are not satisfied with the service and want to remove it they won’t allow you. They have hidden statements in the contract that charges you for two years payment. Me personally hate these kind of businesses that are not flexible at all and tries to rip off the customers when they can. To my shame I got caught in the web. Please find another option. When you contact customer services they keep transferring you to different departments and no one knows how to solve the query. They just waste your time until you give up. Really not the ISP you need.
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Posted 4 months ago
Sold us 1gb when we moved house. Ah they forgot to mention, nothing was built for them to even start sell anything. Build team (which is not Virgin) came and went, 1 week later, Virgin engineer came. Summed up that the build team messes it up, no signal from the local distribution point. He communicated the problem. 4 visits later, of the same engineer, countless fruitless calls with customer service as they are not humans, just bots reading the same popem over and over again, and apologising in such a dumn mattet (eg: I am really really sorry for the long long wait, trully I really really apologise for this issues) that only anger you more....still no internet. And one member of the household works from home. Build team marked their work as compkete and functional, and for some reason the entire pre-install team from Virgin seems to ignore their own engineers messages saying it's not them, it's the build team. They refuse to send that team back to redo their useless job that was not functional to beging with. Would of never in my life started this if I knew how useless they are. All of the customer service promises you with the next visit, you'll have your internet, DO NOT believe them, never pick them at all if you have options to choose from!!!
Helpful Report
Posted 4 months ago
Rubbish broadband and will go back to sky as soon as I can sold by sales that it was better All virgin want to do is sell more speed
Helpful Report
Posted 4 months ago
Be careful setting up direct debit with them. Overcharging when you leaving them . One month free disappeared. Changing house means new contract. Be very careful.
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Posted 4 months ago
Cancelled virgin media never sent return boxes and charged me
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Posted 4 months ago
Joke of a service.
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Posted 4 months ago
I spoke to a gentleman called Shams Uddin, he was very helpful and polite. Got me the best deal possible at an affordable price, highly recommend Virgin Media's customer service team.
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Posted 4 months ago
Regular faults with recording and catch up services
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Posted 4 months ago
You don't get any stars. You should see your true rating by putting minus stars. However, this is a typical con by virgin, only allowing you to write a review only when you click on a star. The worst company ever to deal with, on any level. Steals money with incorrect billing. Takes hours of phone calls to sort out anything, and then it is incorrectly dealt with. Try cancelling, what a joke. Time you quit or come clean as a useless provider. I would upload videos and pictures but words don't photograph well, and the phone calls too long to record more cons by this company. Thank god they are no longer in my life!!
Helpful Report
Posted 4 months ago
Virgin Media is rated 1.2 based on 2,306 reviews