Where do I start!!! If I could give 0 stars I would! Once you leave virgin media, all hell breaks loose. Getting credit refunded is impossible. Anyone you speak to gives you a different answer. Complaint procedure is non existent! I cancelled my service because I moved house and it was in unserviceable area. They applied termination fee even though they can not provide services to the new address, then they credited back termination fee making a point that they are doing me favour, but still collected termination fee from my bank account. Now I have to wait for it to be credited back, I was told on 28/09/2024 it will take 3 days, then on the 03/10/2024 they told me it is 14 days. 14 days passed, money is still not received. I was now told it will be paid by tomorrow (very much doubt it). I raised complaint - nothing happened! Stay clear of this company if you value your time and sanity!