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Virgin Media Reviews

1.2 Rating 2,370 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,370 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 28th June 2025
Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.
Virgin Media 1 star review on 27th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Virgin Media 1 star review on 12th May 2025
Kelsey
Virgin Media 1 star review on 8th May 2025
FrancisOlivia 771 At Gmail. Com
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 1 star review on 17th April 2025
Rianna
101
Anonymous
Anonymous  // 01/01/2019
I am genuinely upset to leave this review, as I've been with Virgin since 2019 and they've been fairly reasonable up to now. Currently, I am on the 250 mb deal with a few discounts added, so pay around £29 a month. I asked Virgin yesterday to upgrade me to the Gig1 offer of £40.99 per month for 18 months but they refused, and tried to charge me £60. It's disgusting that Virgin only offer deals to new customers and refuse to accommodate loyal customers. To leave my contract it will cost me around £200, which is steal cheaper for me than staying with Virgin. The madness of this all is that if virgin were to offer me this deal, I would be committing to stay with them for over 18 months and spending £700+. Instead, they are happy to loose my business for a quick £200. Stupid business decisions and one very unhappy customer. Avoid virgin!
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Posted 10 months ago
Appalling customer service. Deceptive and fraudulent conduct resulted in a near £400 bill for 2 months. Despite numerous.erous complaints left on Virgin Media site , no resolution offered. I will be raising a claim at the Sheriff Court .
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Posted 10 months ago
If I could give 0 starts I would! I took out a contract for Fibre upon buying my first home. Was informed I would have wifi within 14 days. I work remotely so this was great. Fast track 5 weeks I still have no wifi! Customer service was awful, they didnt keep me updated, whenever I called and chased I was told different things and lied to, told the engineer was on their way then an hour later no we cant do the work today as dont have permissions then told their policy was 4-6 weeks then it was 6-12 weeks and this was said to me by management! They needed contractors to put a cable in but couldn't chase them or give me any idea of when they were coming. Absolutely appalling service and cancelled the contract due to this. Do not recommend. On a side note, called BT and had wifi within 7 days!
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Posted 10 months ago
Took out Bundle inc 02 SIM 6 months gone being charged various phone calls shop visits told wrong no funny as never had one can't get passed security as they have Wrong E Mail which they won't Accept took this deal with Virgin shame can't wait for Contract to end K Walsh
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Posted 10 months ago
We were with UPP when Virgin Media took over, they told us how fast it was. Sorry Virgin but it’s super slow, in fact I use 4g most of the time in my own house as your service is so poor. SUPER SUPER SLOW. Also it’s a poor back up service. Sorry but the person who phoned me has such a bad accent I hardly understood a word he said. Very disappointed
Virgin Media 1 star review on 1st September 2024
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Posted 10 months ago
HORRENDOUS !!! DO NOT USE VIRGIN MEDIA !!! THE WORST Tv and internet company!!! They Kept Over charging me, oweing me over £115 for over a year, I phoned and emailed but they kept telling me they would sort it out but they never did, TERRIBLE internet faults, TERRIBLE TV faults, no one spoke good English, kept saying someone will call me back but never did, when I eventually cancelled I had the strongest Scottish accent person call me and when I asked him to slow down for me he slammed the phone down on me, VERY UNPROFESSIONAL COMPANY, im glad there out of my life !!! DO NOT SIGN UP WITH VIRGIN MEDIA !!!
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Posted 10 months ago
everything. no communication unable to access my bills online. if you ever manage to get through on the phone and dont get cut off or told they are going for a break and will ring you back you are lucky. i have had enough and wonder if any reviews are read. i have just written a lengthy complaint to head office but i dont hold out any hope of anyone caring. next step ombudsman as something has to be done about the way we are treated.
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Posted 10 months ago
External fault for a whole postcode (30+ homes) yet sending an engineer to my home only. Now closing my account without notifying me of any additional costs, rude staff in Philippines and UK. Stay 100% clear not worth it.
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Posted 10 months ago
It has been very unstable lately. Seconds between great and downright bad internet. I have been a virgin customer for many years. But her whims are getting annoying!
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Posted 11 months ago
This is my 4th complaint about virgin in the last 18 months. I was having broadband issues, they couldn't resolve it, was promised an engineer on 2 separate occasions, both times the person failed to show up, no communication or explanation. I wrote a complaint, but have been fobbed off by a generic, automated email response, saying I can call them on a number provided which as I'm sure everyone knows, takes hours to accomplish. The quality of virgin media has massively deteriorated on all fronts- customer service, affordability and performance of service provided (broadband)- over the last year. You are now in the category of 'amateur' and definitely not 'professional'. I've found the best word to describe virgin media as a business is incompetent. You are creating problems, not solving them. In that sense you are a parasite, not a business.
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Posted 11 months ago
It is a very cheap and low internet connection After the contract is a very expensive
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Posted 11 months ago
Worst service I have ever had. You guys shouldn't even be providing internet. We have had an issue with the wire going into the house from outside. Issue been going on for more than 2 weeks now. More than 6 different appointments booked. No one attends and keep on rescheduling. Both me and my wife work from home. Managers are useless and call centres in india should be closed. I have made it my mission now to expose virgin media services. Never had a worse service and a staff that lie so much. I was told several times (by managers) I will be called back the next day to make sure it was fixed. No calls. Absolute joke. Worst internet company. Never ever again
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Posted 11 months ago
Don’t ever join Virgin Media, totally incompetent,they Lie to you about nearly everything and when you phone them they cut you off so you have to keep trying and trying. I will be cancelling my Virgin account and will be joining Sky! Virgin are completely Useless!!!.
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Posted 11 months ago
Is there a way to give negative stars? Absolute trash.
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Posted 11 months ago
The worst company ever The worst company ever Agent send me renew contract for 35£ a months including SIM card and 1gb speed internet When I Check my account they take 75 a months plus o2 31.90 When I call them they try to offer Diferente deals after they try to give 35 a months with out SIM card. From o2 They try to offer me 100£ But they don’t respect the contract I spoke with few managers here are the name Nicola Eaton Sophie heslop All say fix but at the end they say can’t do They break the contract I THINK ALL OFF US CONTACT OMBUSMAN OR THE CONSUMER RIGHTS Today one of customer complain manager his name is Mark call me , he try again to offer me 100 pounds but not respect contracts Really scammers . I WILL ADD SOME OF CONVERSIONS HERE Date of experience: 10 August 2024
Virgin Media 1 star review on 10th August 2024 Virgin Media 1 star review on 10th August 2024 Virgin Media 1 star review on 10th August 2024
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Posted 11 months ago
Was contacted on mobile trying to get me to upgrade my package. Was offered increase in broadband speed for extra £6 per month. I was walking dog in wooded area so mobile reception not great. I tentatively agreed to the upgrade on the basis that I could cancel within 14 days giving me a chance to read the full contract when I got home. Went home, changed my mind about upgrading so called Virgin to cancel. The new contract had not been uploaded yet so Virgin said they could not cancel it. Surely if it hasn't been changed yet, it could be cancelled!! Apparently I have to wait 2 or 3 days before I can cancel it. I asked if I could return to previous contract and was told no as they no longer offered the package I was on??? So basically I can cancel the upgrade but can't return to my original package and will have to re-negotiate a new package at higher cost!?? That was not explained at all! Not happy. Once again conned by Virgin Media.
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Posted 11 months ago
Disappointed with their services. I wish my contract expire so that i can leave them.
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Posted 11 months ago
The worst company and customer service to deal with. Absolutely awful, would never ever use them again. Impossible to close an account, people at customer service are like robots, just repeating from a script like machines. don't care about customers
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Posted 11 months ago
Ofcom's UK rules mean that phone, broadband and pay-TV companies must contact you between 10 and 40 days before your contract comes to an end. These alerts – sent by text, email or letter – must include: - when your contract ends; - the price you’ve been paying until now, and what you’ll pay when your contract is up; - any notice period for leaving your provider; - your provider’s best deals, including any prices only available to new customers; and - details of other contracts that are taken as part of a bundle, including end dates. Virgin Media broadband did not notify me of the above. Consequently, I only noticed a huge price increase after my contract ended. Being very unhappy, I called customer services to cancel my contract altogether and an operator told me that, because my customer record showed that I HAD been sent an email, there was nothing he could offer in the way of a refund or compensation. I did not receive an email. I want people to be aware that they might not be contacted by Virgin Media about this. They should therefore closely watch the number of months left on their contract, as price rises will automatically be applied after end of contract. Because I didn't notice the price increase immediately, Virgin Media have made a whopping £132 more than they should have out of me.
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Posted 11 months ago
Trust the reviews. I've had a terrible experience, other providers are cheaper and faster. Look for fibre in your area and avoid Virigin media like the plauge.
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Posted 11 months ago
Virgin Media is rated 1.2 based on 2,370 reviews