Virgin Media Reviews

1.2 Rating 2,136 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,136 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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The worst provider ever to deal with in 19 years, the management is terrible rude and unprofessional. They don’t care about customers, no manors or communication. Charging double of what is the contract, not willing to listen to customers. Make sure you don’t go with Virgin is a scam. I did give this company more than 25 customers, I will make sure they will leave Virgin. Worst, worst, worst
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Posted 3 months ago
Horrible company!!! No one responses to complain, charges are extremely high! Serves is s!#@! Please, please stay away 🙏 🤬 no one cares about costumers, only want to get as much money as can out of you!
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Posted 3 months ago
I wonder why this company still exist. my internet didnt work for months and i have reported so many times but they didnt fix it. i had to pay 3 months of bill when i didnt have internet to get the contract cancelled and throw them out of my house. customer service didnt care about my issues they only wanted to take my money somehow. Do not use this service
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Posted 3 months ago
Not happy I had no broadband no internet no tv no mobile no iPad for nearly five days. A technician came out on day 2 managed to fix everything which lasted for ten minutes had to wait another 2 days before someone came out again luckily the technician who came out managed to sort it out.i feel I am entitled to good compensation considering I have been a loyal customer for over 20 years. Almost 5 days without service.
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Posted 3 months ago
Service is terrible, bills sprung on you when someone in their office clearly can't process a cancellation Avoid at all costs Boy even the best broadband anymore
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Posted 4 months ago
The worse customer service ever.
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Posted 4 months ago
Virgin media are employing a tactic where your access to customer services are restricted unless your account is paid up front and in full. Scum bags come to mind!
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Posted 4 months ago
Worst company in the world. Their call centres are a bunch of idiots. They hang up the phone. We went through security questions 100 times, as they kept hanging up the phone. All pray their children and family die horribly.
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Posted 4 months ago
Avoid at all cost I'm unlucky and stuck to a 18month contract because the bunch of lies they have told I am going out my way to put a review on every site I can to stop these robbers from taking anyone else money you have been warned
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Posted 4 months ago
Avoid this company. They constantly tried to increase the price of my broadband well above inflation. This is really a stupid game where you have to threaten to leave before they give you a sensible price. It a soul destroying waste of everyone’s time and a nasty business practice that exploits busy people.
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Posted 4 months ago
Most horrific customer services. Moving house and swapping my Birgine media to my new place was the most stressful experience of the entire move. Now I just want to speak to an agent on WhatsApp…. But it’s seemingly impossible to do it. Go for Sky or BT instead
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Posted 4 months ago
Trustpilot reviews Thanks for your review! Virgin Media Konrad Charytanowicz 12 reviews GB Rated 1 out of 5 stars Updated just now Customer service lies Customer service lies, they do not have contractors who will set up the line on time. The contract was signed in July, but no one has installed the cable yet. They wanted to charge me twice the monthly fee for a service they do not provide. The complete lack of control in the company and the incompetence of the management prove the problems they have. I think you are not fit to peel potatoes and you want to sell the Internet. They lied to my children who were waiting for the Internet Update 5.11.2023 Internet still not connected,they sent me bill 87£ with extra charge for unpaid bills. Claim with citizen advice office already done. Update 8/12/23 Engineer didn't come again, still not connected. Stupid company with not competitive management. It's a shame for o2 because they working together now.
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Posted 4 months ago
I write to share my ongoing ordeal with Virgin Media, hoping to spare others from the headaches I've endured. My journey started on the 9th of March 2022 when I eagerly signed an 18-month contract at a seemingly reasonable rate. Little did I know, this was the beginning of a series of issues that would plague my experience. Fast forward to the 22nd of May 2023, where I signed another 18-month contract at a reduced rate. The trouble began with unexplained charges in June, July, and August 2023. Feeling financially strained, I decided to halt my direct debit on the 1st of September 2023. Things took a drastic turn on the 29th of September 2023 when Virgin Media claimed I owed them an outstanding balance. Despite my complaint on the 2nd of October 2023, negotiations only led to temporary solutions and broken promises. Service disruptions on the 3rd of October 2023 required me to pay for reactivation. Virgin Media agreed to a one-time credit, but the problems persisted, leading to another credit agreement on the 11th of November 2023. On the 12th of November 2023, a new arrangement was made, only for my account to be suspended again on the 4th of December 2023. After a heated argument, they agreed to reactivate my service but claimed the remaining balance would be settled by a credit, yet emails continue to show overdue amounts. This continuous cycle of broken promises and billing issues has left me frustrated and disheartened. I caution anyone considering Virgin Media's services to think twice, as my experience underscores their lack of accountability and persistent billing problems.
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Posted 4 months ago
A sick dysfunctional organization which is rotten from top to bottom. No internet for 6 days now after agreeing a new contract. Call centre in India is bizarre and totally incompetent they will drive you insane and waste your time. I've lost work, spent hours on the phone missed doctors appointments raised complaints to no avail. They have reneged on contractual agreements, In my many years of business and being a customer this is the sickest rancid disingenuous organization I have ever encountered. Please be warned don't end up like me totally helpless, not listened to and actually ripped off. AVOID at all cost - I have warned you. To add insult to injury the technician attended and didn't even have the ability to deal with the Indian call centre - pathetic to watch and experience - then again this is a pathetic organization. Im looking at taking to the small claims court and reporting to Ofcom as this cannot continue and customers be abused and treated this way. I feel for the elderly who have to deal with these absolute clowns. Their CEO Lutz Markus Schuler, and Enrigue Medina Malo and Patrica Cobian run this company without any integrity or customer service focus.
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Posted 4 months ago
Appalling customer service. My home phone line stopped working, so spend about 20 minutes on hold. was told an engineer needed to come out between 4-7pm. They never turned up, and phone still off. Called again, and 17 minutes on hold. Was told an engineer didn't need to come out, and that my phone had been disconnected. He said (in very poor English from the call centre somewhere in the world) that he would switch it on, and to wait 1-2 hours. 7 hours later, still no phone, so on hold yet again waiting to speak to someone who doesn't understand what I'm saying. Disgusting service, Virgin media. Will never use them again, and let's see if I get the refund for the week with no service.
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Posted 4 months ago
Terrible customer service. Kept waiting to speak to an agent for 2 hours. They need to employ more telephone agents. Installation was poor and faulty. Shoddy work, struggled to get them out to redo. That was still shoddy.
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Posted 4 months ago
Honestly 2 years not a problem, on the priority list due to being disabled. Then re signed in September, was told the following: Upgrade to hub 5 Black WiFi pods Volt boost to internet speed Sky sports and mixt. £47 a month, good you think. The last 2. 5 months have been a nightmare.never got what I was told until after 30 -40 calls 1-1.5 hours on the phone to customer services getting bounced all over the place to overseas call centres, I one call I was place on hold 6 times, bank on 3 mins and overseas call centre picked up the call. 6 sets of security, 6 times explaining the prob to be fobbed off. Even today cut of 3 times( and you know when someone has put the phone down) was promise call back not had one yet! Over 3.5 hours on the phone today. 2 weeks ago received my hub 5, still no volt Benifit’s probably touching 40 odd calls. So white pods don’t work on hub five but even though I am on the priority register suffering PTSD, and explain over and over again that when I am on my own I need to stay upstairs. They refused point blank to send me the new WiFi pods out until I returned my old router and pods! I did this the day after receiving my hub 5! It’s now been 2 weeks 3 days with out internet upstarirs. Since September I have not received the service I have paid for; Virgin media have broken there complaints code of conduct, customer service code of conduct and technically have breach there contract with me for the utter failing and incompetence to supply what I paid for! So far received hub 5 after 2 months Received one month free service that’s it. I am still without internet upstairs they have failed in there broadband garentee contenders loss of service honestly don’t give a dam. Some of you might know, the slightest change to routine for PTSD sufferers is bad enough but this has really start to effect me affect my health. What’s the point of having a priority/ accessibility list when you don’t anything to help! What a joke, you take my money in turn I don’t get what I paid for, don’t provide the service I paid for nor the support. You should be ashamed! This will make you laugh got offered £20 compensation today! Don’t even touch the sides
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Posted 4 months ago
You've got a better chance of seeing mountain goats flying 747's passed your windows than getting a satisfactory conclusion to many of the issues based around Virgin customer services poor attempts at trying to resolve its customers calls for assistance.
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Posted 4 months ago
AVOID Virgin Media as it gets on a cheap contract then increases the prices. I have been overcharged and customer service is useless, they put you through one department to another, you are left hanging on for ages, different countries and cut you off. As my contract was ending, I requested a cancellation of service instead I was put on another contract that I did not agree to. I cancelled my direct debit and am now getting demanding letters and threats of bailiffs. VM are bunch of crooks. Don't rely on the so called 'independent' regulators as they funded by providers who pay them a fee for each dispute they have to review.
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Posted 4 months ago
The Downfall of Virgin's Reputation Using Virgin Broadband for my properties has been an absolute train wreck: Customer Service: Endlessly Horrendous - Every call is a descent into madness with endless waits and abysmal support. It's a vortex of despair. Phone Support: Excruciatingly Incompetent - They're not just unhelpful; they're a liability. Complete ignorance and utter disregard for customer issues. Installation: A Complete Joke - They've never met an installation date. It's a chaotic mess of broken promises and sheer incompetence. Service Quality: A Total Failure - The service is not just bad; it's catastrophically terrible. Constant outages, snail-like speeds—it's a disaster. Virgin Broadband is not just the worst in the market; it's a stain on the Virgin legacy. Their business practices are laughable, and their service is a joke. It's obvious they're headed towards inevitable bankruptcy. Everyone knows Virgin Broadband is the bottom of the barrel in internet services. Avoid it like the plague.
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Posted 4 months ago
Virgin Media is rated 1.2 based on 2,136 reviews