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Virgin Media Reviews

1.2 Rating 2,358 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,358 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 12th May 2025
Kelsey
Virgin Media 1 star review on 8th May 2025
FrancisOlivia 771 At Gmail. Com
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 1 star review on 17th April 2025
Rianna
Virgin Media 1 star review on 17th April 2025
Rianna
Virgin Media 1 star review on 17th April 2025
Rianna
99
Anonymous
Anonymous  // 01/01/2019
Joke of a service.
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Posted 9 months ago
I spoke to a gentleman called Shams Uddin, he was very helpful and polite. Got me the best deal possible at an affordable price, highly recommend Virgin Media's customer service team.
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Posted 9 months ago
Regular faults with recording and catch up services
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Posted 9 months ago
You don't get any stars. You should see your true rating by putting minus stars. However, this is a typical con by virgin, only allowing you to write a review only when you click on a star. The worst company ever to deal with, on any level. Steals money with incorrect billing. Takes hours of phone calls to sort out anything, and then it is incorrectly dealt with. Try cancelling, what a joke. Time you quit or come clean as a useless provider. I would upload videos and pictures but words don't photograph well, and the phone calls too long to record more cons by this company. Thank god they are no longer in my life!!
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Posted 9 months ago
What totally rubbish service!!! My monthly service contract was agreed in writing at £63.25, but insist on charging £66.25 even though their 'customer don't care' dept admit to making a mistake! They are stealing £3 every month! I'd give no stars if possible!
Virgin Media 1 star review on 19th July 2024
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Posted 9 months ago
A compa.y who steals from you a bunch of thieves they stole my elderly mothers moejy by over charging her fir few years. We will get our money back watch me
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Posted 10 months ago
I was moving from talk talk to virgin with five years old landline. They messed up my account and gave me only broadband, although when sales team promised me that we will take care of your account with your landline transfer. Now I don't have my landline and I want leave virgin just in 5 days after joining them. None of the departments communicate each people are clue less and you have to wait hours on the phone with them. Cherry on top they all say different opinion and resolution but no one can resolve anything. Bunch of improfessional.
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Posted 10 months ago
It's the worst company ever!!! The installation I agreed on as per contract for 25.03.24 has been cancelled on their side at least 7 times . Today, Virgin Media " posponed it again " till 01.08.24. Customer Services is extremely poor, people are rude, not trained to answer simple questions, they just read or write (what's app) the same thing over and over again from the script so it feels like talking to a bot. I requested ( 4 times in writing ) to be contacted only via email due to the nature of my work, and they kept on calling me 3 times a day, ignoring anything that was previously agreed. I sent them an official complaint letter/online form over 2 months ago, which was totally ignored as well. Please don't sign any contract with them as they are not going to keep to it, and you will only lose money and precious time trying to get out of it.
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Posted 10 months ago
The TV engineer Michael that came to our house today was absolutely fantastic He was very courteous and helpful and sorted our problem out very efficiently .Can't thank him enough
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Posted 10 months ago
Michael a TV engineer with virgin came to my home and sorted problem out .He was very courteous and helpful A really lovely lady Thank you
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Posted 10 months ago
Worst of the worst.
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Posted 10 months ago
Horrible WiFi connection to the point I only get 2 bars of connection in the same room and none throughout the rest of the house and horrible TV box connection to the point it won't allow me to disconnect the wifi otherwise a screen pops up on the screen and wont go away I've already cancelled the box and WiFi and I'm moving back to BT, I DO NOT RECOMMEND VIRGIN MEDIA THEY ARE AN ABSOLUTE JOKE OF A COMPANY and the customer service is beyond a joke very unhelpful and play the I don't understand what you're saying card when criticised and since there promise is if we're not up to the standard we promised you can get you're money back so virgin it's onto you now I would like my money back for poor WiFi, TV and very poor customer service.
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Posted 10 months ago
DO NOT SIGN UP WITH VIRGIN MEDIA. If you are thinking of signing up with Virgin Media I implore you to go with a different provider! I have been with many internet providers over the years but Virgin have been by far the worst we have ever had. I wish I had looked at these reviews or checked their Twitter replies that highlight the stress they put you through in exchange for mildly better internet speeds. Whilst it's understandable that internet service may have some downtime, the customer service at Virgin Media is the worst I have ever experienced. We have been without internet connection since Sunday 23rd June, still without it now. We have been given no proactive update on why we have no internet connection, any timeframe we have been given for the problem to be resolved has expired and each time I speak with Virgin we essentially have to start the whole process again. I have spent more than 4 hours on the phone with Virgin, speaking with more than 30 people. Each person I speak to seems to be unaware of the previous calls or any of the previous actions taken on our account including three engineer visits and an ongoing complaint. I don't believe they keep any notes on accounts, nor do any of the people on the phone or even the engineers understand anything beyond the script provided to them. Three times an engineer has been sent to our property, carried out the exact same checks, came to the same conclusions (that the problem is not at our property but on the other end) told me that they would escalate it to the appropriate team and would get back to me that afternoon. Each time I have never heard from that engineer again and each time I have phoned Virgin afterwards there has been no evidence that the problem was ever escalated and we have to start from the beginning. I have tried to cancel the services but been threatened with a £75 exit charge, despite them not providing the terms of the contract and not giving me any indication of when they expect to start delivering again. When speaking with the team on social media, all they told me to do was complain. When complaining, I have been given different explanations and follows up. Once been told I was eligible for the automatic compensation scheme, but offering me less than the scheme actually should. Another time being told that we were not eligible (despite being without internet service for over 2 weeks.) Both these terms we were offered a "goodwill" gesture of £10-20 which is laughable. The customer service on the phone ranges from ignorant and incomprehensible to actually rude - including when I phoned the number to respond to my complaint resolution offer, which just put me back through to the technical team who insisted I had phoned a different number to the one I had. Virgin very clearly need to spend more money on technical service support, customer service training and how to provide better expectation-setting and much less on sales people.
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Posted 10 months ago
After 22 yrs of escalating faults they went too far. I terminated my contract. For 5 months they refused to acknowledge me, even bullying with a debt agency! Eventually they acknowledged that I had no debt, but they have still to correct errors they listed to my credit record. An absolutely abysmal company, the worst I have ever dealt with!
Virgin Media 1 star review on 9th July 2024
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Posted 10 months ago
Don’t respect what contract says.
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Posted 10 months ago
Awdul. Just awful. Worst company I’ve ever ever dealt with. Will never give another penny to anything with this brand. Their phone line nobody has a clue what they are doing. Just tell you anything - speak to 10 different people you would get 10 different answers. They need to be investigated. Not fair they are allowed to trade when they can’t offer any customer support whatsoever. Cheap labour. Might as well not bother
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Posted 10 months ago
I was on virgin media broadband band for 20 months.I moved house while I was on contract and I was on £17.99 for 21 months.When I move the house agreed to keep sane contract but charge me more than £60 every month.After making call for several months given £280 credit but again took like £60 every months and when it was due for cancellation didn’t let me to cancel the contract and keep me another 3 months and told me the reason that I was under contract but I told the date but customers service didn’t let me to cancel later now they saying it’s mistake from staff .I was over charged and lost lot of money
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Posted 10 months ago
Absolutely awful service and internet connection. Constant intermittent wifii issues. Referred a friend both of us never received reward! 3rd contract and renewed router each time after being reassured a load of technical BS!
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Posted 10 months ago
Hello, I will definitely not pay this amount, because this is a scam. Also, before you subscribe to theirs, think twice (..) this way of theirs to take advantage of your trail, may affect you too one day. I am the subscriber with contract number: 209438408. Due to some personal circumstances, I have to move from England for a period of approximately 3 years and I have decided to conclude the contract. This contract only refers to broadband and I have purchased absolutely nothing from virgin media apart from this internet service (£54.40 monthly). It should be mentioned that the Router will be returned and I have absolutely no obligation to Virgin Media. Despite all these aspects, at the closing of the contract it was mentioned that I have to pay the sum of approximately £450 at the closing of the contract because due to personal circumstances I have to close the contract. It is not possible for a company of this level to restrict your right to conclude the contract through these abusive clauses, given that I only benefited from the services, without other physical products. I will definitely not pay this amount, because this is a scam. Also, before you subscribe to theirs, think twice (..) this way of theirs to take advantage of your trail, may affect you too one day.
Virgin Media 1 star review on 7th July 2024 Virgin Media 1 star review on 7th July 2024
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Posted 10 months ago
Pathetic customer service Service runs intermittently Extortionate pricing. Sky are much better
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Posted 10 months ago
Virgin Media is rated 1.2 based on 2,358 reviews