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Virgin Media Reviews

1.2 Rating 2,143 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

1.2

Based on 2,143 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pursued me to and a SIM to my TV and broadband account with the promise of 100GB which could be used abroad. I asked about fair usage policy but was assured the full 100GB could be used. When contact came through this was not true. Then spent 2 hours trying to cancel policy and I'm still not sure that they will not debt my account in Feb.”

Posted 3 months ago

“They are hopeless. Utterly useless and unprofessional. Contacted CEO numerous times to resolve and did not even get a response. Call centre, customer services and resolutions team are all pathetic - bunch of cowboys!”

Posted 3 months ago

“Such a relief to get away from this ghastly company. Virgin has no concept of customer service and it seems clear those running it have no intention or wish to improve. It still took me 90 minutes on a 'chat line' to cancel and then they wanted to impose an excessive additional charge although I was out of contract. Moved to Toob. Twice the speed for half the price and brilliant communications with pleasant people. The contrast could not be more striking.”

Posted 3 months ago

“If there is a star review less than 1 If there is a star review less than 1, I guess Virginmedia deserves it. They're the worst network provider in all of the UK. I won't even advice my enemy to subscribe into their service. Today is day 2 that I have not been able to access Internet network and I work from home. I have been on call with their customer service for hours unending, yet no solution. I have to wait on an engineer to come review between the hours of 12-4 tomorrow. Meaning I would be out of Internet service for 3 whole days without owning their company a dime. This is like the third time this is occuring in the space of three months that I have installed them. Don't even get me with their customer service, the first lady could hardly speak correct English the communication was poor. Date of experience: 10 January 2024”

Posted 3 months ago

“Awful customer service 65 day delay on installation, they saud we would be entitled to compensation and renegade as soon as installed Said we would get 75 instead of 380!!! Never use these people!!”

Posted 3 months ago

“6 months ago I renewed my contract with vm and they put me virgin mobile too, nothing wrong till then, what happened? My sim never arrived, I went face to face in tallaght and talked with a guy from a shop and he said the account number i have doesn t exist, so they probably made a misstake and i won t be charged, till then for like 3 weeks i wasn t charged, after they started sucking from my account 20 euro every month on SOMETHING I DON T HAVE and i didn t notice, In december they even charged twice, once on 5 december and once on 15 december, so 40 euro in a month for nothing, I called them they said they can t give me a refund because they don t know if i used the sim or not, I talked with another agency and they said as an agent you can check if an sim is used or not, after i cancelled i received ANOTHER BILL, I went to the bank and they blocked virgin media so they won t take money from my account anymore, but at the bank they told me to call virgin media for a refund, and virgin media won t do anything, i lost 140 euro on air!!! WE ARE NOT RICH, STOP STILLING FROM PEOPLE!! Not fair”

Posted 3 months ago

“Worst case scenario. Contact start with £18 monthly for 18 months. After few months £22 then £25 after £58 LAST 3 months to finish the contract with 1 month advance notice.. they are highly trained Modern thiefs ( stay away stay safe ) 🙏🏼”

Posted 3 months ago

“The worst provider ever to deal with in 19 years, the management is terrible rude and unprofessional. They don’t care about customers, no manors or communication. Charging double of what is the contract, not willing to listen to customers. Make sure you don’t go with Virgin is a scam. I did give this company more than 25 customers, I will make sure they will leave Virgin. Worst, worst, worst”

Posted 3 months ago

“Horrible company!!! No one responses to complain, charges are extremely high! Serves is s!#@! Please, please stay away 🙏 🤬 no one cares about costumers, only want to get as much money as can out of you!”

Posted 4 months ago

“I wonder why this company still exist. my internet didnt work for months and i have reported so many times but they didnt fix it. i had to pay 3 months of bill when i didnt have internet to get the contract cancelled and throw them out of my house. customer service didnt care about my issues they only wanted to take my money somehow. Do not use this service”

Posted 4 months ago

“Not happy I had no broadband no internet no tv no mobile no iPad for nearly five days. A technician came out on day 2 managed to fix everything which lasted for ten minutes had to wait another 2 days before someone came out again luckily the technician who came out managed to sort it out.i feel I am entitled to good compensation considering I have been a loyal customer for over 20 years. Almost 5 days without service.”

Posted 4 months ago

“Service is terrible, bills sprung on you when someone in their office clearly can't process a cancellation Avoid at all costs Boy even the best broadband anymore”

Posted 4 months ago

“The worse customer service ever.”

Posted 4 months ago

“Virgin media are employing a tactic where your access to customer services are restricted unless your account is paid up front and in full. Scum bags come to mind!”

Posted 4 months ago

“Worst company in the world. Their call centres are a bunch of idiots. They hang up the phone. We went through security questions 100 times, as they kept hanging up the phone. All pray their children and family die horribly.”

Posted 4 months ago

“Avoid at all cost I'm unlucky and stuck to a 18month contract because the bunch of lies they have told I am going out my way to put a review on every site I can to stop these robbers from taking anyone else money you have been warned”

Posted 4 months ago

“Avoid this company. They constantly tried to increase the price of my broadband well above inflation. This is really a stupid game where you have to threaten to leave before they give you a sensible price. It a soul destroying waste of everyone’s time and a nasty business practice that exploits busy people.”

Posted 4 months ago

“Most horrific customer services. Moving house and swapping my Birgine media to my new place was the most stressful experience of the entire move. Now I just want to speak to an agent on WhatsApp…. But it’s seemingly impossible to do it. Go for Sky or BT instead”

Posted 4 months ago

“Trustpilot reviews Thanks for your review! Virgin Media Konrad Charytanowicz 12 reviews GB Rated 1 out of 5 stars Updated just now Customer service lies Customer service lies, they do not have contractors who will set up the line on time. The contract was signed in July, but no one has installed the cable yet. They wanted to charge me twice the monthly fee for a service they do not provide. The complete lack of control in the company and the incompetence of the management prove the problems they have. I think you are not fit to peel potatoes and you want to sell the Internet. They lied to my children who were waiting for the Internet Update 5.11.2023 Internet still not connected,they sent me bill 87£ with extra charge for unpaid bills. Claim with citizen advice office already done. Update 8/12/23 Engineer didn't come again, still not connected. Stupid company with not competitive management. It's a shame for o2 because they working together now.”

Posted 4 months ago

“I write to share my ongoing ordeal with Virgin Media, hoping to spare others from the headaches I've endured. My journey started on the 9th of March 2022 when I eagerly signed an 18-month contract at a seemingly reasonable rate. Little did I know, this was the beginning of a series of issues that would plague my experience. Fast forward to the 22nd of May 2023, where I signed another 18-month contract at a reduced rate. The trouble began with unexplained charges in June, July, and August 2023. Feeling financially strained, I decided to halt my direct debit on the 1st of September 2023. Things took a drastic turn on the 29th of September 2023 when Virgin Media claimed I owed them an outstanding balance. Despite my complaint on the 2nd of October 2023, negotiations only led to temporary solutions and broken promises. Service disruptions on the 3rd of October 2023 required me to pay for reactivation. Virgin Media agreed to a one-time credit, but the problems persisted, leading to another credit agreement on the 11th of November 2023. On the 12th of November 2023, a new arrangement was made, only for my account to be suspended again on the 4th of December 2023. After a heated argument, they agreed to reactivate my service but claimed the remaining balance would be settled by a credit, yet emails continue to show overdue amounts. This continuous cycle of broken promises and billing issues has left me frustrated and disheartened. I caution anyone considering Virgin Media's services to think twice, as my experience underscores their lack of accountability and persistent billing problems.”

Posted 4 months ago

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Virgin Media is rated 1.2 based on 2,143 reviews