It's the worst company ever!!! The installation I agreed on as per contract for 25.03.24 has been cancelled on their side at least 7 times . Today, Virgin Media " posponed it again " till 01.08.24. Customer Services is extremely poor, people are rude, not trained to answer simple questions, they just read or write (what's app) the same thing over and over again from the script so it feels like talking to a bot. I requested ( 4 times in writing ) to be contacted only via email due to the nature of my work, and they kept on calling me 3 times a day, ignoring anything that was previously agreed. I sent them an official complaint letter/online form over 2 months ago, which was totally ignored as well. Please don't sign any contract with them as they are not going to keep to it, and you will only lose money and precious time trying to get out of it.