DO NOT TRUST VIRGIN MEDIA! Absolutely lied to us and scammed us. Customer service is non-existent. When switching to Virgin, I was on the phone with a sales agent for over an hour, double checking that we would not be fined for leaving Virgin soon after joining (we were planning to move abroad later in the year). The Virgin sales agent assured me that Virgin couldn't provide services abroad, so we would be able to cancel their services free of charge. So when I called to cancel a few months later, I was shocked to find that Virgin were demanding us to pay £330 to cancel their services. I told them about the conversation with the sales agent, and they didn't want to listen at all. Apparently it's in our contract that if we cancel, we owe money. But I was told the exact opposite when signing up. So I'll be raising this with the ombudsman, because we've been completely scammed by the Virgin Media sales department! We will never ever ever again use any Virgin services, can't trust them AT ALL.