Well where do I start 1000 Meg internet very poor moved to new address took 3 payments and knew my signal strength was so week told me on 29th last month that they needed put new line in but can't be done till 31st next month witch is very poor everythink is disrupted technician shown me what I was loosing asked cancel as I've gone with someone else now they trying charge me 398 pound break it but it don't work there joke company very poor customer service very poor and I'm so glad I've gone with bt just so poor to loyal customers virgin media are rubbish money grabbing c^^^^s