I spent two hours on both whatsapp on phone. Tried to renew my existing package online for £50 per month (down from £72). Got Order number. Nothing actioned. Spoke on whatsapp, explained issue. Offered renewal on existing package at £45. Great! No. Couldn't complete it. Sent to rententions who offered me £48. I had just been offered £45....Refused this offer and then used phone number. Retentions on phone said best price for renewal was £70. £70. Per Month. I laughed at this and said but your colleagues offered me £45 and £48. His response? "Prices are dynamic and subject to change" - Absolute BS. I can't believe that. He literally just lied to me. Pathetic customer service that wasted over 2 hour of my time for zero resolution. I never normally leave reviews, but this customer service was so remarkably bad it has actually motivated me to leave this. Pathetic.