Over the length of my contract they have dramatically increased the price, whilst the reliability has declined. The service had quite a high ping time, and the upload speed is poor at best. The supplied router offers a pretty weak WiFi signal and the admin controls are slow to load and use.
When I came to leave, it took 4 hours on their 'help' chat to try and stop them continuing to bill me after disconnection.
For the price you pay, including the prices offered to new customers, you can do a lot better. This is true for service, speed, and price.
6 months ago
Virgin Media has a
1.2
average rating
from
2,359
reviews
