Booked for the 16 October and still waiting. Now given date of 24 November. Assured of call from 'manager' for second time but no call. Call centre staff just provide false dates to fob you off. Then they either do nothing or if you're lucky send an email at the last minute to cancel and delay yet again. Call centre are useless and experience to date is appalling. Don't bother unless you are prepared to wait for at least 6 weeks (maybe) after your original date. Also the emails or texts they send you regarding the 'work' they are doing to ensure you are connected are all lies in my experience.