Dave F
I’ve been with VM for about two years, so after my initial contract expired I negotiated an M100 deal at a much reduced monthly price. This new contract has coincided with a house move to an address which is capable of receiving VM broadband. Simple right?? So after agreeing the new contract I was told that someone would be round to the new address to set up the service. At 9.30pm the evening before I got an email saying that this had now been put back three weeks to the end of November! I spent an hour on the phone explaining my dissatisfaction and eventually the lady said that in fact the engineer will come out the next day. As I suspected no one turned up! Spent an hour and a half being passed around various departments to be told that they either had no record of my previous conversations or that the end of November date was the earliest they could do. One excuse they said was that they were waiting for approval from the local council to dig up the road. Because of this delay I managed to get them to switch back on the previous broadband at the house from which I’m moving but this is now so unreliable it keeps dropping out for anywhere from 5 to 30 minutes at least 6-8 times a day. I’ve already told them that unless things improve (unlikely) I will exercise my right to cancel the contract. All in all I am extremely disappointed with Virgin Media and would advise anyone to see past the amazing speeds they offer to the poor customer service, poor value for money and unreliable service. Oh and don’t let them tell you they only have UK call centres as I was asked by one of their staff “what time is it over there in the UK?”
5 months ago
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