We've had daily problems with the internet connection for almost two years. After at least six visits from engineers it's been decided we need a new cable. A team came yesterday to do the work and simply disappeared. After four hours on the phone trying to get through through and being disconnected twice.... got through to a woman who yawned her way through the conversation.... said she would phone back.... and of course... didn't. The customer service is absolutely appalling. We are paying for a service that is not fit for purpose. Is no one monitoring what is going on at the call centres???