Virgin’s customer service is simply awful, possibly the worst that I have ever experienced. When I ring up to make general enquiries I’m met with forced marketing and offers that I’d never requested. In one instance, whilst online with a chat representative I signed up to receive a £30 discount on the installation of my virgin package. I had asked for both broadband and landline and in the end all I was left with was broadband but at an even higher cost than was originally listed, with no trace of the discount promised. I tried to contact them in order to lodge a complaint to which the response was that I’d be contacted in 14 days. Two months down the line and I still had not once heard from them. I find it absolutely disgraceful that I didn’t receive a call back as promised and when you do in fact try to get in contact with them over the phone you only get through to an automated server. I wouldn’t recommend their services at all. Don’t sign up with Virgin, they’re a terrible company.