Your company is INCOMPETENT. It takes FOUR phone calls to move services from one property to another. You DON"T take direct debit for internet payment and until I get a letter of late paymemt charge I have to call you to sort it out. YOU TELL ME IT'S SORTED. I check my statement to see it wasn"t sorted at all IDIOT STAFF. I call AGAIN to get it sorted. I'm on hold because I failed security, I look at my emails that say I owe you from last payment. You refuse to let me speak to a manager and refuse to listen to me tell you the number and email address etc to get passed security to speak to. I already spent 40mins on the phone trying to get through. YOU WONT BE GETTING ANY PAYMENT THAT YOU SAY I OWE. You treat customers who have been loyal over 10 years. Incompetent lazy and stupid staff!!!