Michael
My family have been a virgin customer for many years now. When I moved back to stay with them, I noticed the poor quality/connections they were getting and asked them to switch providers. Upon calling them to cancel, the customer advisor I spoke to said ‘this was due to an older hub and that they would upgrade us to a newer hub which would guarantee better speeds and a stronger connection’. We decided to take their word for it and upgraded - price of course was increased. Like most people in UK currently working from home, we’re having to rely on the internet for most of our tasks, meetings, etc and it’s a massive inconveiniece having such bad internet. So sure enough, the service is bad, if not worse. It cuts on and off intermittently during the day and I keep having to go into my settings on my devices to switch my WIFI on and off again. I thought perhaps it’s due to the area we live that has a poor signal but accordoning to them, we live in a good location for their service. We got one of their engineers in to come in and “take a look” and still, nothing’s changed. Even things like streaming YouTube or just basic browsing keeps cutting off and I’m having to rely my mobile 4G service and feels like there’s no point in having WIFI at home. I called their customer service team and the lady I spoke to tried to sound empathetic which just came across inscincere and fake - to a point where I was at the brink of swearing down the phone to her and thats not something I ever do as I’m naturally a very calm person I’ve just read these reviews below/above and would also like to add that I agree with every word. They’re way overpriced. My 4G connection is stronger and faster for general browsing or even connecting to meetings and I’m paying only £20 per month for unlimited data. With Virgin, I’m paying to use internet that I already have on my phone - whats the point?? BT and Sky have been more reliable in the past interms of signal strength. Haven’t used the likes of plusnet so perhaps that’s one I’d try. My advice is, DON’T fall for their ‘Ultra Fast Fibre’ nonsense they try to feed you. it’s just a selling point. In theory, yes it’s the fastest out there in UK - IF you can even connect, but what’s the point in having fast if you can’t even use it - As I mentioned, the 4G on my phone is faster
2 months ago
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