Debi
OMG - I am tied into a contract until February 2022 - I have had Virgin Media for 5 months now and at 56 feel it is the worst decision I have made in my lifetime. It is the most unreliable service I have ever used, in the middle of shows, before they start or just before the end the errors come up and the images disappear. It is SO FRUSTRATING!! We cannot get the show back and it takes up so much time trouble shooting the errors to no avail. It causes arguments in the house and getting through to someone to help is almost impossible. An engineer came out last week - checked things and decided to change the box. A week later we are getting Error Code C501 not allowing us to continue watching the boxed set we were enjoying. Why does the service fail so often? Why after a new box is it still happening? Why do Virgin not actually fix the problem? Do Virgin actually care? I had an email from Resolver that said 8 weeks after I logged a complaint is is still not resolved but they are still trying - so Resolver cannot even get an answer as to why the service is consistently bad and no one at Virgin helps to fix it for good. So why am I tied in to a contract for the next 13 months? Please Virgin do the right thing and either improve your services or release me from the contract.
1 month ago
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Alice, Customer Support

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