Sarah
I rang to complain that my monthly bill was going up by £3.50 a month and to ask for a better deal because new customers pay much less and Sky we’re offering me a similar package for £8.50 less per month. I was on hold for 30 minutes before being told that the best they could offer was to delay the increase for 6 months. When I said I therefore wanted to leave Virgin, I was put through to someone else and kept on hold for another 40 minutes! The man who answered said that the best deal he could offer me was more than I am currently paying! He also said I had to wait until my contract ended before I could leave. When I pointed out that the letter I had received informing me of the price increase said that I could leave without penalty, he agreed & finally processed my request to terminate my contract, having been a Virgin customer for over 10 years. This customer experience is atrocious and really makes you realise that they do not value loyal customers.
11 months ago
Read Virgin Media Reviews
Virgin Media has a 1.16 average rating from 1,484 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial