WORST CUSTOMER SERVICE EVER!!! Wanted to leave my plan after the 12month introductory contract expired. I Rang and asked the Virgin Media customer service rep "Was there anything outstanding left to pay on my account?" To which the replay was "No Sir" Only to find out later that they billed me £69.60. I was talking to their customer service team for weeks trying to get to the bottom of this whilst still being sent letters by them asking for the money. Now I'm left out of pocket after they blatantly lied to me and was not going to credit me the money back. Furthermore. The service was substandard to say the least. On more than a few occasions I was left with no TV or broadband, with some occasions lasting hours and days. Plus only after I bought a Freeview recorder box to replace it I realised that the standard definition signal on Virgin Media was obsoletely rubbish compared to my new Freeview box. Which leaves me to believe that this was just a ploy to encourage customers to purchase more expensive TV packages which to me is extremely disingenuous.