Been with them since the start . Was a vast improvement when they first took over from C & W years ago but all downhill last 2 years. Very difficult to get through to report fault. When there is a fault they give you false information to put you off with incorrect times to remedy fault. and stupid comments like your equipment is not turned on when it IS working. If you ring they will say there is a fault in your area but if you check online service will say no faults and your equipment is working. This last year 2020 regular outages of Wi-Fi and broadband. reliability has plummeted. Only saving grace is very fast broadband when working