Rubish customer service. Wanted to cancel my contract. When i called cancellations they offer me to stay with £28 month for 18 month contract. 2 month later getting a letter stating price increase extra £3.50 Called customer service number of times saying you can't do that i just started my new contract they say yes we can it's on your terms and conditions which no one ever introduce you to this. And you never agreed to it. Its because of inflation and investment to their better quality service which you don't get. So i pay £31.50 and o have 15 months to pay. F... joke. Even though they still offer to new customers £28 month for 18 month contract. On their website. So if you decide to take a contract witb virgin believe me it's not worth a hassle once this contract is over never go back to this company. They care to attract new customers but once you're in. They don't care any more.