I made the mistake of purchasing their broadband. £28 a month for: slow download speeds, intermittent connection and the wifi just going down altogether every now and then. I have complained a total of four times so far and have no resolution. In fact, Virgin Media just out right lie stating that they have attempted to call me, but I never have a missed call from them. They also emailed me to say that it was their fault and they were sending an engineer, and one never showed up. Once my year contract is up I will be leaving and never recommending Virgin Media to any friends or family.