My husband is literally trying to get thru as i type, he was put on hold, and the customer rep said she was transferring him to the rite dept, then another rep phoned him whilst on hold which he answered, and basically virgin have terrible customer relations, clearly have very little training, dont know much about anything that is trying to solve the problem, i.e phone has dial tone and can make calls and can make the calls however the routers are not strong enough to make my phone actually ring, so basically dont know when someone is phoning us, the actual phone has been tested and is perfectly fine, we have put into port 2 etc, all the diagnostics have been done, the individuals are not at fault the actual company is, terrible media company