Poor customer service. Very confusing to cancel the contract I got a contract for 18months because the price was really good. But in the end, it seems to be more expensive. When I initially started the contract, I asked what would it happen if I cancel before the end on the 18months. They said I could move my services to the new flat or cancel paying a disconnection fee of maximum 50% of the current monies left. Well, now that it is happening is another story. I have 6 months left. They cannot supply internet where I go (Brighton, odd). And basically they are saying: one month needs to be paid to have the services on until I leave which is understandable. That is £23.95. But the following 5 months the disconnection fee is £106.38, which is £21.27 per month!! Nearly the same I am paying to have the service! On top of that. It is impossible to speak to an agent on the phone. Every time I want to speak to an agent I need to spend 15-20min chatting to a machine, and then depending o the issue an agent would appear, which replies every several minutes. I never receive clear information, so confusing. I have spent literally 1 hour chatting to cancel my services. And I still need to send the router to them to avoid a fine. Summary. Never getting Virgin Media again.
3 months ago
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Virgin Media has a 1.17 average rating from 1,326 reviews

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