I'll never recommend Virgin Media . 1. It is very difficult to get hold of them. 2. My contract agreement was for £32 a month. after few months I discovered that it went up few ponds and again till it reached £74 a month. 3. When I decided to cancel and leave to another provider in January 2021, they contacted me to offer me a new contract, £35 a month and promise not to change the price for 18 months. When I logged in to "My Virgin Media" account few days ago, I found that the package has changed! They will charge £48.17. I never agreed or asked to change it. I've been trying to call customer services all day with no luck. email and chat suggests to call. Very frustrating .