Hi there!If I could I would give them a zero. I'm really disappointed with Virgin Media, my friend is with them since 1998 and she paid 139£ for the biggest bundle. Her contract has finished and what they offered for her as a loyal customer was 131£ as renewable contract. Are they serious? Ripping of a pensioner? Can't downgrade? Can't give to their loyal customer a cheaper price, but for new customers they give 79.94£ discount? What kinda company business is this? This is utterly disgusting! The greediness leads to losses if they go the way they going! My friend will be with Sky and she will pay 45£/month, with far better services. S you can see there's a difference between 139£ and 45£. In these times every little helps as they say! They lost a loyal customer who won't go back to them anymore. Be careful with them!