Worst worst worst service ever . They disconnected my mother who has dementia by mistake , it took 11 days and hours upon hours of my time and speaking to many many people ,some who blatently lied to me some who didn't do what they said they would do. With the exception of Jordan everyone was incompetent. They totally disregarded my mom's vunerability ,I do not know how people like my mother cope without the likes of myself to persevere. To top it all they have charged her to reconnect what they disconnected and I have spent another hour trying to sort it. I wrote a letter of complaint but have been ignored. If it wasn't for my mother's condition I would switch tomorrow but she can't cope with change . Avoid at all costs ,worst customer service EVER.